Evan L. Email & Phone Number

Sydney, Nsw, Au

- Serve as the primary point of contact for ICT support for a cluster of 4 schools located in the Botany Harbor region, and provide coverage for other schools throughout Sydney.-Regularly maintain the VLAN configuration and perform necessary network patching on the switch.- Server maintenance, including rack organization, software upgrades, and routine maintenance for both Windows and Mac servers to ensure optimal performance and uptime.- Utilizing MDM solutions such as Mosyle, Intune, Apple School Manager, and Volume Purchase Program to manage and secure a diverse range of devices including Chromebooks, iOS, macOS, and Windows devices.- Incorporate ITIL best practices into daily operations and workflow.- Set up GlobalProtect, Palo Alto for staff members to securely access company resources remotely.- Assisting in reviewing footage and troubleshooting issues for IP CCTV systems to ensure proper functioning and securityMajor project: I’ve successfully implemented a new MITEL VoIP System, which required the establishment of a new VLAN configuration, this needed to be completed across multiple sites.

Botany, New South Wales, Australia

- Proven ability in utilizing a CRM system (SAP) to efficiently log, track, and manage customer interactions and service delivery, providing valuable insights and improving overall customer satisfaction.- Managed the repairs and emergency dispatch of Schindler technicians and subcontractors, ensuring timely and efficient resolution of issues to minimize downtime and maintain high customer satisfaction.- Demonstrated flexibility and dedication by consistently being available for emergency lift phone calls and on-call 24/7, providing prompt and reliable service to clients during non-standard hours.- Ensured compliance with state-specific time zones and procedures while adhering to Service Level Agreements (SLAs) with key customers across Australia, resulting in high levels of customer satisfaction and retention.

Bachelor Of Information Technology, Business/Commerce, General

The national head of the ACU business school has personally thanked me for my contributions to the Australian Computer Society, - GPA.

Higher School Certificate

I've participated in many Extra Curriculum Activities after school such as boxing and cooking classes as well as community engagement.