Evan Marx Email & Phone Number

Snowmass Village, Colorado, United States

Healdsburg, California, United States

-Provide leadership and direction to the front facing team members with the goal of providing exceptional service for our guests.-Help to implement the approved budget; monitor revenues and costs for department on a daily basis and take corrective action when necessary to ensure revenue and profit targets are achieved.-Assist the revenue management.

Paso Robles, California, United States

Responsible for overseeing all operations of a The Just INN, a four-room boutique property nestled amongst the vines of Justin Vineyards. In addition, works interdepartmentally to help streamline and strengthen the guest experience across all businesses at the winery, from the Tasting Room to The Restaurant at Justin to the vast farmstead which spans two.

Mammoth Lakes, California, United States

• Responsible for recruiting, hiring, developing, and supporting a team of seasonal and year-round Front Office associates to include Front Desk Agents, Bellmen, Shuttle Drivers, and Concierge Attendants.
• Instrumental in bridging the gap between the condominium owner and rental guest experience and working cross-functionally with Owner Relations and Property Management teams to ensure that all stakeholders receive a.
• Manages the VIP… Show more
• Manages the VIP guest experience at The Village Lodge and Hillside Highlands Townhomes, one of the Luxury Home Collections at Mammoth Mountain. Provides white glove service to high-profile and high net worth guests.

Greater St. Louis Area

• Created and executed a 4-part training series for 30 department leaders designed specifically to elevate the customer loyalty experience.
• Responsible for forging deeper connections between the property and loyalty members through pre-arrival contact, on-property engagement and post-stay feedback.
• Worked cross-functionally across departments to ensure all loyalty and VIP guest requests are followed through and accommodated effectively.

St. Louis, Missouri

• Member of the pre-opening management team of this historic, 142 room downtown property.
• Actively involved in the onboarding of 11 Front Office and 15 Housekeeping team members and facilitated the hiring process for new team members.
• Managed and assisted in developing the property's guest loyalty program.

Baltimore, Maryland Area

• Revenue goals were surpassed by 106% in the first three quarters on the job.
• Responsible for a high-volume and fast-paced market at a 757-room downtown convention property.
• Fostered an excellent client-centered approach with multiple stakeholders.

Baltimore, Maryland Area

• Responsible for the successful on-boarding of 15 departmental associates including facilitating departmental training plans and new hire checklists.
• Trained departmental associates on standard operating procedures during opening, and ensured that standards were applied consistently.
• Spearheaded “Hearts of Montage”, a program designed to assist the under served communities of Baltimore. As a founding member, responsible for identifying charitable associations to align with outreach… Show more
• Spearheaded “Hearts of Montage”, a program designed to assist the under served communities of Baltimore. As a founding member, responsible for identifying charitable associations to align with outreach efforts. Show less

Baltimore, Maryland Area

• Worked to implement standards, prepare rooms, and recruit colleagues as part of the pre-opening team.
• Assisted in pre-opening sales efforts to generate new corporate accounts.