Support both local and remote site by maintaining healthy and reliability of corporate LAN/WAN and provide desktop support for all end users. Provide information system support to all departments within the Symmetry Medical New Bedford facility.•Participate in various planning and budgeting processes as necessary to create long and short-range IT/IS strategies.•Participate in corporate level IT/IS initiatives.•Implement network security at facilities.•Recognize necessary network improvements and collaborate with business partners to plan, acquire, install, maintain, safeguard and upgrade all computer hardware, software, and licensing.•Coordinate the resolution of all help desk activities.•Administer, program and monitor facilities’ telecommunication system.•Anticipate internal client’s needs and proposes alternative business solutions.•Continually seeks and capitalizes upon opportunities to increase internal client satisfactions.•Maintain corporate LAN/WAN security.•Desktop Support.•Monitor and maintain antivirus solutions, network servers, firewall and backup strategies.•Keep all systems current with hot fixes, service packs and security updates. •Act as Disaster Recovery team leader.•Training end users.•Maintain information technology documentation.•Act as backup for ERP system administrator.•Travel to remote site to perform all duties specified above.

Assisted in the support of over 900 remote users in various locations throughout North America for all DePuy Johnson & Johnson companies. Was also part of the IBM Desk Side group that was responsible for supporting over 1000 users at the DePuy Johnson & Johnson facility.•Maintained SOX policies/procedures for Tape Backup process for servers.•Troubleshoot and maintained all computer related issues by person, and by remote means using such tools as Net Meeting and RDP.•Helped with the launch of the Laptop Depot for assisting all Laptop users throughout the DePuy facility•Assisted with the New Hire and PC Refresh process•Maintained and supported all VIP computer related hardware and technology.•Backup VPN Admin

Coop program at Old Colony R.T.V.H.S. which was during my senior year in High School. Supported all computer related technology for 4 locations of the Freetown-Lakeville School District.•Maintained the computers and servers throughout the school district, which at the time consisted of 4 locations.•Setup various computer labs for Freetown Elementry school and the High School.•Assisted with redesign of school district web site.•Involved with setup and deployment of new switches, servers, printers, and computers.