Collaborated with management and clients to achieve the best possible outcomes for both parties.• Evaluated and analyzed the quality of the available talent pool and taking necessary steps towards ensuring healthy flow of supply in relation to demand.• Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.• Liaised with clients, management to better understand customer needs and recommend appropriate solutions.• Provided primary customer support to internal and external clients.• Monitored and escalated issues to the concerned party to ensure potential crisis can be averted and any issues can be resolved with haste.• Handled large scale projects on behalf of an enterprise client with a small, dynamic team and ensured successful completion.• Trained internal employees and clients on platform proficiency and best practices.

Collaborated with management and clients to achieve the best possible outcomes for both parties.• Evaluated and analyzed the quality of the available talent pool and taking necessary steps towards ensuring healthy flow of supply in relation to demand.• Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.• Liaised with clients, management to better understand customer needs and recommend appropriate solutions.• Provided primary customer support to internal and external clients.• Provided regular reporting to customers and management to maintain an unbroken link of information.• Monitored and escalated issues to the concerned party to ensure potential crisis can be averted and any issues can be resolved with haste.• Handled large scale projects on behalf of an enterprise client with a small, dynamic team and ensured successful completion.• Trained internal employees and clients on platform proficiency and best practices.

I have been working as a Graphics designer on oDesk for a year.