• Responsible for maintaining ICAP’s trading platforms, post trade services, and market data APIs• Training of brokers and providing market support to front office and sales teams• Static data configuration for both client and instrument set up• Client onboarding and support for post trade services, order routing, and market data within compliance regulations• Deployment of trading applications via the internet, troubleshooting connectivity and packaging problems• Work with Fixed Income, Credit Derivatives, Bond, FX products, and OTC products

• Consultant for client base on technical issues and solutions, focusing on network & application performance management• Developed network assessment process that standardized identification of bottlenecks and potential points of failure in client infrastructure – procedure rolled out company-wide.• Independent troubleshooting of client ERP platform to provide detailed analytics of system issues and position them to make informed strategic decisions.• Implemented internal help desk system that provided automated help desk requests, record keeping of reported issues & solutions, and prevention of request fall-out.• Consolidated internal virtual environment, which simplified network infrastructure and released server space for experimental use.• Virtual server testing for clients including staging configurations, applications, and integration of diverse products.

• Worked directly on rollout of wireless networks throughout dozens of New York Public Library locations and various other organizations in New York/New Jersey• Managed and integrated Office 365 services, including configuration of employee/client accounts and SharePoint websites for file sharing• Worked on-site with senior network solution engineers to troubleshoot and upgrade network infrastructures

• Helped build and manage a national database of several hundred angel investors and venture capitalists in 13 states using Microsoft Excel, which was presented to senior management 2-3 times weekly• Contributed in the development of product design and marketing strategies with a team of 5 people and presented to upper management during weekly meetings• Worked closely with a mentor to enhance knowledge of web development and data sourcing

• Visited client sites to remove viruses/adware and install protection software, as well as perform software and hardware upgrades to improve efficiency and functionality• Self-marketed and networked to build and maintain a client base across New York City and Northern New Jersey• Conducted optimization steps to filter out detrimental data and software, resulting in increased computer responsiveness