Lead release team through the release process. Manage the release process from beginning to end. Working with Product Owner to define feature user stories. Defining quality and technical acceptance criteria. Creation and execution of test plans to make sure criteria is met. Plan and develop automation testing for new user stories and services. Perform security testing on new endpoints. Manage User Acceptance process with internal customers to ensure the product is meeting their needs and, managing expectations. Keeping the release on track by monitoring development progress, defining project completion, and stage dates. Maintaining project data points for stakeholders. Ensuring all changes are accounted for and tested through work item management, branch management, code comparison, schema comparison, change set auditing, for compliance concerns. Managed the quality assurance for one of the largest projects executed by the company to meet Medicare compliance guidelines by their defined release date. Failure could have led to the loss of 40% of income. Release was successful, compliance was met, and opportunities were created to increase revenue from other payers.Managed the quality assurance for major projects to ensure patient access during the COVID-19 pandemic, which required quick turn around, and high quality, while shifting to a work from home model.

-Led testing effort for API built for major construction insurance grading program initiated by the Environmental Health and Safety Department at Harvard University. Participated in requirements meetings, suggested improvements of design, created and communicated test plan, interfaced with partner company developers during implementation. Owned end-to-end management of ongoing service requests and additional development requirements.-QA lead in company-wide effort to address performance issues with website. Developed new reporting and feedback methods for internal employees. Tracked status and triage of issues ensuring the investment of development time in only issues that would lead to site performance improvement. Effort resulted in an overall improvement in site performance, customer satisfaction, decrease in tech support calls, and improvement of sales team confidence.-Served as business analyst/project manager for PCI compliance across a multi-company merger. Led infrastructure staff in massive data gathering effort. Managed task assignment, accountability of staff, interviewed internal staff to ensure compliance knowledge, developed risk assessment of current compliance and as a result of assessment and data, developed a plan to ensure compliance. Resulted in successful passing of PCI compliance and future plans for further system integration and compliance efforts.-Served as product manager for designing internal applications to reduce the number of data tickets for our dba team. Designed several applications that on implementation reduce dba work load.-Developed and maintained resources for the Development and QA departments.-Review requirement documentation from Product for missing requirements. Serve as liaison between product and development for missing requirements and created new requirements and updated documentation.-Interpret business needs into requirement documentation for future development.

Project work lead for telecommunication moves projects for over 50 employees. * Manage telephone connectivity including digital and analogue sets, software maintenance in the Definity G3 PBX, add/removal/change of telephones as well as creation of hunt-groups and attendants.* Provide software and hardware technical support for deployed hardware.* Led team of five employees through various weekly telecom and desktop projects.