Evan Mclaughlin Email & Phone Number

Melbourne, Victoria, Australia

Activation Project Delivery (APD) is a team of highly skilled Project Managers who deliver complex, highly customised integrated network solutions to Telstra Enterprise customers either in the form of new solutions or upgrading existing networks. As the Business Senior Lead my role is to draw on my knowledge, experience and expertise in people leadership, business process delivery and customer service to deliver against the following responsibilities:• Plan and lead ongoing reviews of business processes and systems to ensure that Telstra’s evolving corporate objectives are met, particularly in relation to simplification, cost effectiveness and customer experience improvement• Lead cross-functional teams in the design, development, and deployment of analysis and programs of work aligned to strategic priorities• Direct & manage the development of tracking and reporting frameworks aligned to the overall Telstra reporting strategy and methodology• Use my experience and knowledge to act as a trusted advisor and leading subject matter expert to help resolve complex issues & identify opportunities for improvement• Design, implement and continuously improve process, tools, and systems to support our people to optimise their performance• Proactively identify and address risks, issues and/or improvement opportunities which improve overall financial, process and system efficiency. • Utilise a variety of creative problem-solving methodologies that balance benefits and risks to determine a range of potential solutions to address complex problems• Create a high performing team by communicating an engaging vision, aligned to Telstra’s, and providing clarity on performance, development and behavioural goals & expectations. By creating an environment of ongoing feedback & continuous improvement to support the success of the team.• Manage resource allocation to prioritised work, projects, and initiatives, including recruitment and/or selection, to maintain a talent pipeline

Melbourne, Victoria, Australia

Team Lead – Telstra Special Services Telstra Special Services (TSS) is a new start up team within TPM due to a new agreement has been met with Telstra and NBN to replace the remaining Legacy copper-based Voice and IP services to NBN before predefined forced disconnection dates through to 2022. Building a large-scale team from the ground up with staff that are brand new to Telstra required me to utilise my experience and knowledge gained as a PM to design, implement and monitor the following activities:• Resourcing strategy based on forecast delivery and workload balance criteria• On-boarding program/training for both PM’s and SME’s – covering all aspects of NBN transitions including Telstra/NBN systems, NBN delivery processes, and PM Methodology• New staff assessments – Assessment criteria developed to ascertain if the staff member was at the right level to perform the role of Project Manager within the TSS team, if they did pass a training plan would be developed to assist them for their next assessment.• Project Scale Allocation – process introduced to align with PM Scope Methodology • Project delivery compliance – Metrics/reporting developed to align with programs compliance expectations • Project review compliance – Template developed to review PMs projects covering major aspects of project lifecycle

Melbourne, Victoria, Australia

Working within the TPM Tier 1 Complex Customers portfolio I was managing Telstra biggest Enterprise customers where their high value spend, complexity of services, and at times complexity of the customer’s requirements having a Project Manager assigned to these customer allows for a central point of contact to oversee their services transitioning to NBN, during this time I managed the following customers Woolworths, Australia Post, and ADT Security, each customer had their own requirements and complexity . My PM responsibilities involved: • Liaising with customers to identify and define project requirements, scope, and objectives to foster a working relationship that has all parties’ best interests at heart• Maintain a forecasted schedule to align with internal stakeholders’ involvement to make sure customers services are not placed at risk of disconnection • Create customer agreed reports to reflect all services that need to be transitioned and when by • Provide Project schedules, resources, equipment, and information to all relevant stakeholders to make sure all parties are in line Telstra’s requirements for a smooth Transition to NBN• Keep key stakeholders updated regularly about project status and issues that may impact internal and external stakeholders. Additionally, to the above customers I was the TPM SME for TSS (Telstra Special Services) as part of this role I have been engaged with the Product and Program teams in building new processes for these services transitioning onto NBN and providing input regarding TPMs requirements and involvement for these new processes. This involvement has provided me with significant insight into the processes and planning that is involved in introducing new products to the Telstra Market, as well as working with many different internal stakeholders it has broadened my horizons as to the network of people that can assist TPM for current and future services that will involve TPM.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia