Manage the ERP system and all business applications for a luxury seniors housing real estate developer, owner and operator with 4,000+ employees. Interface with every functional area of business as the primary technical contact for an ERP system covering finance, accounting, marketing, maintenance, payments processing, learning management, as well as for business applications including payroll, HR, point of sale, and BI.- Liaise with report programmers, developers, IT, and many other internal teams to ensure applications fulfill the operational and technical needs across all departments - Escalation point for advanced system issues- Build new internal automations and integrations, and collaborate on implementations and conversions across all systems, ensuring they are SOX-compliant- Implemented new EHR (electronic healthcare records) system that fulfilled clinical operational needs and streamlined the process of creating resident clinical care plans- Implemented a learning management system and built a subsequent automation system that manages user accounts and training requirements automatically for over 4,000 users- Collaborate with programmers to build custom reports, resolve data issues, and perform regular system admin tasks- Work very closely with sales and marketing leadership to ensure CRM system is user friendly, secure, high performing, and achieving overarching business goals - Conduct regular system audits and request enhancements and bug fixes when a product is not performing optimally- Train all departments on new and existing software updates and provide continuous technical support, ensuring all products are utilized to their full potential

Oversaw $1.2 million in monthly utility billing for a portfolio of over 100 multifamily properties across more than 10,000 units in five states. Leveraged industry expertise in analyzing and forecasting utility expenses and usage. Performed ad hoc reporting and audits of energy, billing, and sub meter reads. - Facilitated training for property and corporate managers- Performed thorough research to resolve billing discrepancies on utility invoices, which helped clients recognize errors, resulting to vast savings- Achieved significant improvement in team wide performance by directly collaborating on the development of a production tracking tool which organized multiple data sources to one dashboard, prioritizing multiple projects and their tasks- Guided and mentored Remote Production Team, which led to exceeding teams’ on-time production goals 100% of the time- Ranked as a top performer and was positioned on the Strategic Team in charge of managing the highest revenue client accounts, such as Greystar and Garden Communities

Administered data for a network of tens of thousands of real estate service providers nationwide. Present operative resolutions to issues relating to real estate service provider listings. - Streamlined operations to ensure that weekly qualitative and quantitative KPI metrics were met or exceeded- Drove efforts in ensuring accuracy of information used to populate Good Faith Estimates for several of the largest mortgage lenders across the country- Collaboratively worked with title insurance providers in making sure that formulas used to calculate insurance rates were accurately represented in proprietary software system

Managed the design and development of numerous websites. Created marketing materials and corporate branding for various businesses. Supervised and mentored remote contractors for the duration of projects, from development to handoff to the client.

Rendered exemplary service in troubleshooting problems and presenting resolutions to any issues with the company’s websites. Produced and revised webpages at the request of management. Led efforts in making sure that web servers and content management systems were operating properly.- Played an integral role in enhancing online presence of a chain of urgent care offices in Southern California- Made a substantial contribution to expanding the business, achieving growth from a single office location to 8 locations