DISA/HaCCAnswer, address and track IT issues and requests to completion in a timely manner.• Help users forward complex (or non-local) issues/requests to JSP/DISA.• Coordinate advanced internal technical support when necessary.• Provide trouble shooting support and analysis.• Provide IT oversight for build out of new spaces in a Crystal City, VA• Respond to and analyze problems through discussions with users and technical staff.• Provide troubleshooting support on web-based tools, products and software.• Provide troubleshooting support on computer equipment and usage.• Provide basic troubleshooting for DoD mobile devices.• May assist in monitoring and enforcing licensing and security procedures.• Coordinate the purchase and set up Cloud Architecture and Development IT as well as the setup of standard JSP/DISA IT.• Perform technology training for organizational staff if required.• Assist in support and development projects. Work may include performing research to enhance efficiencies, analyzing and documenting current systems, assisting with testing and implementation of new technology systems.• May also assist in monitoring, setup, repair and troubleshooting of printer/faxes/copiers/phone/computer equipment in offices.• Perform any additional responsibilities as requested or assigned.

Contractor: Right Direction Technology Solutions, LLC HR/GTM/EX/CSDIt was my duty to allocate Help Desk tickets and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. I Provide technical support in a manner that minimizes interruptions in customers' ability to carry out critical daily business operations. I Gather and analyze information regarding user’s issue and determines the best way to resolve their problem. I Provide support for identified Level 1 and Level 2 issues where configuration solutions have already been documented. I Perform desktop, laptop, and other user device support, Assist with Level 3 support, and Handle break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). I Escalate issues that are out of skill set or ability to resolve. I Provide advice, assistance, and training in applying hardware and software systems. I Assist and Oversee administration, implementation, evaluation and configuration of agency network devices. I Plan, analyze, test, provide quality assurance, install, implement, maintain and/or manage networked system devices used for the transmission of information in voice, data, and wireless formats to ensure full functionality and operability within the network while providing a safe and secure environment for users, and Perform other duties as assigned. I Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. I Receive, log and manage calls from users via telephone and email, and Maintain an asset database and track changes. I Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. I Provide basic in-house training in MS Office applications (Word, Excel, Outlook, PowerPoint, Access)

Contractor: K Force Inc.IRM/OSS/CSS/Refresh TeamPerforms systems administrative and operational duties on computer systems. Maintain files as required by the vendor of custom design application. Analyze, evaluate and test software and hardware problems. Perform installation, planning and security of computer facilities. Responsible for developing and maintaining systems configuration. Prepare activity and progress reports regarding support activities. Respond, investigate, and correct problems. Acts as a technical resource for all users. Contribute to finding improvements in the hardware, software or infrastructure related services. Working to agreed SLA's in order to resolve customer issues in a timely manner. Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS). Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers. Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices. Provide troubleshooting diagnosis, and repair for microcomputer devices.Install hardware and software application on a myriad of computer devices.

Location Based Services