Evan Newman Email and Phone Number

Own the process for creation and modification of an online user guide while maintaining: standards, styles, and guidelines.Review published materials and recommend revisions or changes in scope, format, or content.Coordinate and consult with Product Owners to understand documentation requirements that coincide with releases.Conduct interviews with various users, SMEs, and Agile team members to gather data for documentation.Continuously improve content in response to frequent product changes and feedback from customers and colleagues.Maintain metrics that provide visibility to leadership on progress and quality.Analyze usage metrics and search results to ensure users are finding the right content.

Serve as a liaison between the IT Configuration team and operational units by gathering detailed requirements and specifications from users, assisting in the design and development of technical solutions, and ensuring the technical solutions meet the user’s needs.Responsible for the setup and administration of application and process flow configurations in OptumServe's/LHI’s internal information system to help users improve efficiency.Assist with quality assurance and testing processes to ensure that developed software functions satisfy end user requirements.

Maintain Optum Serve's applications via setup and configuration processes, tasks, and systems.Input of codes used for data collection and document review.Maintain administrative and customer configuration rules and codes as well as setup and configuration for all other entities and functional areas of Optum Serve's applications.Monitor backlog of setup and configuration items, and implement approved configuration changes per documented requirements.Provide customer/user/on-call support to user groups via “MedNetHelp” support email box and calls.Research and document issues / bugs before reporting these to the Business Analyst or Development teams.Assist in testing of new MedNet functionality before production implementation to ensure that it meets business and user requirements.

Maintain a successful working relationship between Optum Serve and its network providers.Demonstrate strong customer service skills to ensure provider effectiveness and retention.Identify and resolve operational short-falls and accounts payable issues, and respond to provider questions.Educate providers on contract expectations and processes, and confirm the service capability of providers.Communicate with network providers regarding subcontractor and fee agreements, and contractual requirements.

Support 58 McDonald’s restaurants in executing national and local marketing campaigns.Analyze sales data to determine strategy effectiveness for launching future campaigns.Communicate point-of-purchase merchandising strategies to managers. Train managers in executing both national and local marketing strategies.Negotiate advertising rates and schedules with media outlets.Represent the organization at regional meetings of McDonald’s stakeholders.Plan and coordinate activities at community events.

Create and monitor advertisements using Google AdWords, Google Analytics, and Bing Ads.Develop and launch Facebook and Twitter pages for English speaking customers.Update and review the company’s websites to ensure information is accurate and up-to-date.Research the demographics of current KERN markets in the United States, United Kingdom, and Germany.Create a database of potential customers and clients in the United States.