Evan Nolan Email & Phone Number

Monclova, Ohio, United States

-Provided expert guidance on vehicle repairs and services based on thorough assessments, including accurate cost estimates and recommendations.-Generated and managed repair orders, coordinated with teams, and optimized workflow for timely completion of repairs and maintenance.-Scheduled and prioritized appointments for essential repairs and routine maintenance, ensuring efficient service delivery.-Handled customer interactions, including greeting upon arrival, addressing complaints with patience, and maintaining positive relationships with both customers and technicians.-Organized and managed inventory of automotive parts and supplies, ensuring proper stocking levels.-Utilized computer software for tracking customer data, ordering parts, creating invoices, and maintaining accurate records of service orders, vehicle history, and transactions.-Processed payments using various methods, including cash, credit cards, and checks, and completed paperwork accurately in accordance with company policies.-Reviewed and verified work orders and billing details to ensure accuracy of labor charges and repair costs.-Provided technical advice and troubleshooting for complex mechanical problems, performing general maintenance and reporting larger issues as needed.-Maintained a friendly and approachable atmosphere by greeting customers and responding quickly to their needs.

Toledo, Ohio Metropolitan Area

-Provided excellent customer service by explaining repairs, advising on maintenance needs, and resolving client inquiries and complaints promptly.-Managed inventory and shop supplies, tracked stock levels, and replenished products as needed to ensure smooth operations.-Performed and coordinated vehicle repairs, both in-shop and under contract, including Amazon Contract Work, demonstrating technical proficiency and flexibility.-Handled financial transactions, including payments, cash drawer management, change orders, and business deposits, with accuracy and efficiency.-Negotiated with fleet companies/accounts to expand business opportunities and grow the client base.-Oversaw daily store operations, including staff management, inventory control, and cash flow, while developing and implementing customer service strategies to enhance satisfaction.-Liaised between managers and employees, communicated concerns and expectations, and provided guidance and support to junior staff.-Utilized software applications such as Microsoft Office and CRM systems for managing operations and documentation.

Springfield Township, Ohio, United States

-Provided excellent customer service by explaining repairs, advising on maintenance needs, and ensuring customer satisfaction, while resolving complaints and disputes effectively.-Initiated community outreach to build a customer base through interactions, advertising, and facilitated transportation when needed.-Repaired vehicles with hands-on technical skills and attention to detail, and managed repair estimates, damage reports, and planning.-Negotiated with fleet companies to expand business opportunities and grow the shop's client base.-Managed financial transactions, including handling payments, counting cash drawers, and coordinating change orders.-Oversaw store operations, including opening and closing the shop, served as a team leader, and ensured safety compliance with hazardous materials.-Trained new team members on safety protocols and operational procedures, and coordinated customer service and appointment scheduling.-Maintained accurate records of expenses, invoices, warranties, and customer transactions, and utilized software to manage inventory and operational tasks.-Developed positive customer relationships to encourage repeat business and demonstrated adaptability and multitasking abilities in a fast-paced environment

Toledo, Ohio Metropolitan Area

Toledo, Ohio Metropolitan Area

Toledo, Ohio Metropolitan Area

Toledo, Ohio Metropolitan Area