Evan Perlmutter Email and Phone Number

- Interview stakeholders of all levels to understand their needs, pain points, and requests for changes in systems- Worked as full-stack Product manager during projects hand in hand with the engineering team. Interviewed stakeholders, identify and document the problems and cross-functional solutions. Gain buy-in from stakeholders. Built with code (Python, JavaScript, HTML, CSS) or with systems. Rolled out new processes and train/enable- Salesforce Admin, designed, setup and maintained entire org, from workflow rules, reports, process builder and more. - Maintain a prioritized of system projects/changes, driving prioritization at triage meetings, and communicating backlogs and schedules to stakeholders- Design changes to our business systems, including configuration changes and code changes systems, changes to integrations between systems, and software changes to in-house systems. Communicate designs changes orally, through diagrams, and through clear specifications.- Coordinate rollout of changes to systems, including launch sequencing, training, email notifications, internal resources, and enabling the functionality- Triage escalated issue reports from users, responding with workarounds and/or specifying fixes to be carried out by engineering- Evaluate proposed new systems for implementation, driving the process of deciding whether to buy a system at all, selecting a vendor, and implementing the new system- Maintain a working understanding of all of business systems, including both third-party and in-house systems, and how they interact, plus an in-depth understanding of all business systems

• Supervise team of 41 members based out of the Philippines as well as local temps• Drive staff results by clearly communicating job expectations; planning, and auditing job results;coaching, and counseling employees; developing and enforcing systems, policies, procedures,and productivity standards.• Built and devolved our first analytics and reporting for team performance utilizing Excel, SQL andPython.• Developed and grow logistics department for our beacon technology• Facilitate cross-divisional projects and interface with various teams

• Tailored each onboarding call to optimize learning, increase product engagement, and generateexcitement• Successfully oversaw the team’s daily client schedule to achieve goals and efficiencies in linewith expectations set by leadership• Identified, documented, and reported technical issues to ensure optimal product performance• Developed customer and representative analytics for reviews utilizing both Excel and SQL.

· Supervise a University hall of 260 students and advise on personal and academic issues · Organize floor programs to facilitate a sense of community and enforce university policy · Develop effective advertisements for programs, including posters, Facebook groups, and e-mail

· Obtained CPR and First Aid certification in order to ensure safety of a pool that served over 16,000 students· Prevented health and safety violations, while responding to emergency situations