Evan Pitonzo Email & Phone Number
Who is Evan Pitonzo? Overview
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Evan Pitonzo is listed as Knowledge Manager at Samsara, a company with 4855 employees, based in Rochester, New York, United States. AeroLeads shows a matched LinkedIn profile for Evan Pitonzo.
Evan Pitonzo previously worked as Senior Knowledge Management Specialist at Samsara and Manager, Knowledge Management at Compass. Evan Pitonzo holds Bachelor'S Degree, Political Science And Government, 3.82 Gpa from Arizona State University.
Email format at Samsara
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About Evan Pitonzo
Experienced knowledge, people, and program manager who has implemented knowledge management systems to share information across support teams. I've also built knowledge management teams from scratch, created roadmaps, led vendor renewals and systems migrations, created product launch workflows, and much more. I'm familiar with G-Suite, Zendesk, Contentful, Confluence, Jira, Monday.com, Intercom, Lucidchart, and various other similar systems.
Evan Pitonzo's current company
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Evan Pitonzo work experience
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Senior Knowledge Management Specialist
Current
Manager, Knowledge Management
- Built a Knowledge Management team and directly managed specialists, strategists, and learning designers. - Slashed time to publish by 280 minutes and increased content engagement by 35% implementing a Customer Support knowledge management strategy.- Reduced team operating costs by $100,000 and increased efficiency by 10% YoY through project roadmaps that.
Content Specialist
- Collaborated on the content workstream for the Uber acquisition of Postmates; participated in content audits and policy decisions for the integration- Partnered with Uber content teams to audit and curate brand-agnostic help content for both Postmates and Uber
Content Specialist, Knowledge Management
- Founding member of Knowledge Management team - Consoldiated and overhauled separate, internal knowledge bases in Zendesk into a single source of truth for over 600 customer support agents - Managed over 1,200 customer-facing articles in Zendesk- Partnered with subject matter experts to overhaul and templatize internal customer support workflows - Crafted.
Quality Analyst And Senior Quality Analyst
- Completed daily audits of associate <> customer interactions- Compiled feedback into weekly reports for Lead review- Communicated with Leads to audit areas of weakness across their team- Created, documented, and iterated on internal Quality team processes
Customer Support Associate
- Responded to 45-60 customer requests per day- Funneled customer feedback upwards to produce actionable insights for management - Worked specialty queues during peak hours to maintain or reduce request volume
Colleagues at Samsara
Other employees you can reach at samsara-online.be. View company contacts for 4855 employees →
Michał Kostyk
Colleague at Samsara
Gdynia, Pomorskie, Poland, Poland
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MJ
Melanie Johnson
Colleague at Samsara
San Francisco Bay Area, United States
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Liam O'Grady
Colleague at Samsara
Vancouver, British Columbia, Canada, Canada
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DC
Daniela C. Botello
Colleague at Samsara
Mexico City Metropolitan Area, Mexico
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SL
Stela Llusha
Colleague at Samsara
Mill Valley, California, United States, United States
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VT
Vivian Truong
Colleague at Samsara
San Francisco Bay Area, United States
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CN
Chineye N.
Colleague at Samsara
Atlanta, Georgia, United States, United States
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PB
Paul Bauman
Colleague at Samsara
Boise Metropolitan Area, United States
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JB
Jerrica Belk
Colleague at Samsara
Charlotte, North Carolina, United States, United States
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A(
Aimée (Guitard) Laffite
Colleague at Samsara
France, France
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Evan Pitonzo education
Bachelor'S Degree, Political Science And Government, 3.82 Gpa
Associate'S Degree, Political Science And Government
Music And Sound Recording, 3.2
Frequently asked questions about Evan Pitonzo
Quick answers generated from the profile data available on this page.
What company does Evan Pitonzo work for?
Evan Pitonzo works for Samsara.
What is Evan Pitonzo's role at Samsara?
Evan Pitonzo is listed as Knowledge Manager at Samsara.
Where is Evan Pitonzo based?
Evan Pitonzo is based in Rochester, New York, United States while working with Samsara.
What companies has Evan Pitonzo worked for?
Evan Pitonzo has worked for Samsara, Compass, Uber, and Postmates Inc..
Who are Evan Pitonzo's colleagues at Samsara?
Evan Pitonzo's colleagues at Samsara include Michał Kostyk, Melanie Johnson, Liam O'Grady, Daniela C. Botello, and Stela Llusha.
How can I contact Evan Pitonzo?
You can use AeroLeads to view verified contact signals for Evan Pitonzo at Samsara, including work email, phone, and LinkedIn data when available.
What schools did Evan Pitonzo attend?
Evan Pitonzo holds Bachelor'S Degree, Political Science And Government, 3.82 Gpa from Arizona State University.
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