Evan Pitonzo
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Evan Pitonzo Email & Phone Number

Knowledge Manager at Samsara
Location: Rochester, New York, United States 7 work roles 3 schools
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Current company
Role
Knowledge Manager
Location
Rochester, New York, United States
Company size

Who is Evan Pitonzo? Overview

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Quick answer

Evan Pitonzo is listed as Knowledge Manager at Samsara, a company with 4855 employees, based in Rochester, New York, United States. AeroLeads shows a matched LinkedIn profile for Evan Pitonzo.

Evan Pitonzo previously worked as Senior Knowledge Management Specialist at Samsara and Manager, Knowledge Management at Compass. Evan Pitonzo holds Bachelor'S Degree, Political Science And Government, 3.82 Gpa from Arizona State University.

Company email context

Email format at Samsara

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Samsara

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Profile bio

About Evan Pitonzo

Experienced knowledge, people, and program manager who has implemented knowledge management systems to share information across support teams. I've also built knowledge management teams from scratch, created roadmaps, led vendor renewals and systems migrations, created product launch workflows, and much more. I'm familiar with G-Suite, Zendesk, Contentful, Confluence, Jira, Monday.com, Intercom, Lucidchart, and various other similar systems.

Current workplace

Evan Pitonzo's current company

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Samsara
Samsara
Knowledge Manager
Rochester, NY, US
Employees
4855
AeroLeads page
7 roles

Evan Pitonzo work experience

A career timeline built from the work history available for this profile.

Knowledge Manager

Rochester, NY, US

Senior Knowledge Management Specialist

Current
Jul 2024 - Present

Manager, Knowledge Management

- Built a Knowledge Management team and directly managed specialists, strategists, and learning designers. - Slashed time to publish by 280 minutes and increased content engagement by 35% implementing a Customer Support knowledge management strategy.- Reduced team operating costs by $100,000 and increased efficiency by 10% YoY through project roadmaps that.

Jun 2021 - Jul 2024

Content Specialist

- Collaborated on the content workstream for the Uber acquisition of Postmates; participated in content audits and policy decisions for the integration- Partnered with Uber content teams to audit and curate brand-agnostic help content for both Postmates and Uber

Mar 2021 - Jun 2021

Content Specialist, Knowledge Management

- Founding member of Knowledge Management team - Consoldiated and overhauled separate, internal knowledge bases in Zendesk into a single source of truth for over 600 customer support agents - Managed over 1,200 customer-facing articles in Zendesk- Partnered with subject matter experts to overhaul and templatize internal customer support workflows - Crafted.

Sep 2019 - Mar 2021

Quality Analyst And Senior Quality Analyst

Nashville, Tennessee

- Completed daily audits of associate <> customer interactions- Compiled feedback into weekly reports for Lead review- Communicated with Leads to audit areas of weakness across their team- Created, documented, and iterated on internal Quality team processes

Jan 2018 - Sep 2019

Customer Support Associate

Greater Nashville Area, TN

- Responded to 45-60 customer requests per day- Funneled customer feedback upwards to produce actionable insights for management - Worked specialty queues during peak hours to maintain or reduce request volume

Mar 2017 - Jan 2018
Team & coworkers

Colleagues at Samsara

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3 education records

Evan Pitonzo education

Bachelor'S Degree, Political Science And Government, 3.82 Gpa

Political science major with a certificate in Global Studies

FAQ

Frequently asked questions about Evan Pitonzo

Quick answers generated from the profile data available on this page.

What company does Evan Pitonzo work for?

Evan Pitonzo works for Samsara.

What is Evan Pitonzo's role at Samsara?

Evan Pitonzo is listed as Knowledge Manager at Samsara.

Where is Evan Pitonzo based?

Evan Pitonzo is based in Rochester, New York, United States while working with Samsara.

What companies has Evan Pitonzo worked for?

Evan Pitonzo has worked for Samsara, Compass, Uber, and Postmates Inc..

Who are Evan Pitonzo's colleagues at Samsara?

Evan Pitonzo's colleagues at Samsara include Michał Kostyk, Melanie Johnson, Liam O'Grady, Daniela C. Botello, and Stela Llusha.

How can I contact Evan Pitonzo?

You can use AeroLeads to view verified contact signals for Evan Pitonzo at Samsara, including work email, phone, and LinkedIn data when available.

What schools did Evan Pitonzo attend?

Evan Pitonzo holds Bachelor'S Degree, Political Science And Government, 3.82 Gpa from Arizona State University.

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