Evan Ryke Email & Phone Number

Cape Town, Wc, Za

Cape Town Area, South Africa

• Dealing with and delegating support (Customer Defect) issues across the company, this includes the Cape Town, AMEA and APAC team. • Dealing with the non-billable and billable development and QA teams to arrange defects to be fixed, tested in QA, checked in to TFS and eventually deployed in the production environments, through the use of Atlassian Jira/Confluence • Work closely with the VP of Customer Success and Operations to arrange and track efficient major version deploys. • Managing the development team’s tasks/tickets in Jira to maintain constant flow of attention on Rapid Response items (escalations) • Deal with the Customer Success Managers and the Support team to prioritize client items and arrange feedback to client. • Arrange for operational dashboards in Jira for statistical purposes on the team’s monthly progress. • Daily stand-ups with Global team to arrange efficient handover on important issues • Management responsibilities such as hiring new staff, leave requests, timesheet approval etc.

Cape Town Area, South Africa

Management responsibilities •Setting staffs monthly and yearly KPA’s •Co-ordinating and planning of individual’s projects (Go Live’s, hotfixes/patches and upgrades) •Analysing of my team’s tickets •Distribution of workload amongst the technical department using Atlassian JIRA (Project work, tickets, upgrades) •Responsibility to action all major projects with 100 + users •Working with other departments to get people assigned to projects, confirm availability and acceptable delivery dates •Plan and schedule monthly rollouts for the Cape Town technical team •Setting up induction and ‘on the job’ training material using Atlassian confluenceDay To Day responsibilities Application Support •Setting up cloud based solutions (Hosting platform)•Project liaison and consultation with client for project scope •Manage Junior staff and assist with technical queries and scheduling •Management of Internal office projects •Server Audits – Windows platforms •Installation of Chase Software on Client servers –Windows 2003 Server upwards - this includes a full QA process. All software that I roll out at our major clients goes through a full QA process, which involves duplication of the Production environment and rigorous testing of the application. This application testing is done manually, in a ‘real life QA’ environment. •SQL 2005, 2008, 2012, 2016/R2 installations and running of scripts (Custom reports, hotfixes, triggers, updates) basic scripting on QA and Live Environment •IIS website publishing and FTP setup and management•Installation of Software on users machines, cross platform Windows and MAC •Training given to users on Chase Programme (one on one and large groups of 50+) •Financial Forecast setup, Timesheets, Quoting, Billing, Reporting •Daily visits to Clients(advertising agencies) for support on Chase as well as regular backups and maintenance

Cape Town Area, South Africa

Promote Absa financial products to approved Motor Dealers•Value Added Products to approved Dealers•To increase penetration at key target Dealers•Interest Rate management at a Dealer level•Identification and maintenance of Absa branding•Regular visits to Business Managers and Sales people to facilitate quality improvement•Promotion of special programmes•Dealer reports - discuss and assess

Mcse /N+ /A+, Information Technology

Education record