* Launch a new program idea.* Direct communicate with sales team and the sponsored company for the new program.* Branding the program with the marketing team.* Maintain the RJ schedule.* Controlling and manage the RJ team as a team leader. * Launching the program based on our target listener.* Work under pressure, to take an instant decision. * Monitor each and every program segment.* Set the program structure. * Set the whole program schedule.* Maintain the program segment.* Directly consult to Managing Director and the General Manager about the program.* Send the daily report to the top level management. * Maintain the admin task.* Scheduling the transportation task.* Controlling the advertisement traffic to the sales team.* Dealing with artist for the special Program.

* To control the whole shooting team.* Scheduling the shooting team* Meeting with our sponsored companies for the segment.* Dealing with artist for the Program.* Motivating and driving fellow shooting team to achieve high standards* To ensure that the quality outputs of the production.* Monitor the editing panel, when editing the Program. * Called a team meeting before the new production.

* Handling Customer Queries and Providing Information as per Defined Standards* Effective Redressed of all Customer Complaints and Providing Solutions/escalating Problems * Follow Up On Escalations and Closing Them * Educating Customers About Banglalink’s other Products and Services* Generating Leads and Passing Them to Concerned Department * Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement * Educating Customers About Channel Migration * Improve Efficiency as per Interactions and Feedback Received * Updating Product and Processes in Databank