• Mentored drivers, boosting team performance to the top 5% in customer satisfaction and efficiency, and optimizing delivery processes to handle over 320 packages daily, increasing delivery efficiency by 25%.

• Oversaw multiple, cross-functional project streams, ensuring alignment with program goals and strategic business objectives, resulting in a 30% increase in project success rates.• Coordinated successful end-to-end project deliveries, leveraging Scrum, Jira, and Confluence to meet all timelines and budget constraints for successful bi-monthly releases.• Enhanced cross-functional team collaboration with stakeholders, product owners, and technical teams by implementing regular check-ins and feedback loops, increasing product value and resolving project impediments within 24 hours.• Facilitated daily Scrum ceremonies as Scrum Master, boosting productivity by 15% and ensuring on-time deliverables for 2 Agile teams.

• Led cross-functional teams in designing and deploying a B2B2C platform with integrated HRIS systems, boosting client onboarding and retention with client accounts sizes up to $4 million.• Directed 7 Agile project teams employing Scrum and Kanban methodologies to enhance issue resolution and project workflow, resulting in a 25% decrease in issue resolution time.• Developed and implemented Jira and Confluence templates, increasing project efficiency by 32%.• Managed the program lifecycle from planning to closure, ensuring a 95% project completion rate on time and within budget, while aligning program goals with business strategies to drive organizational success and increase overall program effectiveness by 30%.

• Orchestrated a D2C storefront integration within a healthcare app, creating an intuitive shopping experience generating over $1.5 million monthly.• Led 4 scrum teams utilizing risk assessment matrices and resource allocation frameworks to manage risks, resources, and backlogs to meet project milestones, reducing project risk by 20%.• Spearheaded initiatives to streamline processes and improve efficiency, resulting in a 20% reduction in project cycle times.• Implemented user tracking and reporting across four systems, enhancing data-driven decision-making and improving efficiency by 25%.

• Managed 15 QA Engineers, optimizing test processes and coverage, significantly improving quality and reducing defect rates by 30%.• Implemented a new test case system, expanding test coverage by 430% in three months and revamping testing processes to increase smoke test efficiency by 75% and regression test efficiency by 50%, reducing time-to-market by 20%.• Collaborated with program management to integrate QA best practices into project workflows, ensuring high-quality deliverables and increasing project quality by 25%.

• Managed 275 IT assets, overseeing deployment, upgrades, issue resolution, and compliance.• Developed training materials for 15 programs during a district-wide IT update.• Enabled a remote working structure with virtual tools, secure system access, and prompt technical support for seamless operations.