Dynamic business executive with over three years of experience leading global customer success operations within SaaS. Proven ability to build, scale, and optimize cross-functional teams to exceed operational KPIs, revenue targets, and customer satisfaction across multinational markets. Full P&L responsibility for driving growth initiatives, customer retention strategies, and improving Net Dollar Retention.Known for a collaborative leadership style, proactive problem-solving, and expertise in creating customer-centric strategies that drive upselling, renewals, and long-term engagement. Adept at navigating complex global markets, with a track record of success working with Fortune 500 companies across North America, Europe, and Asia. Strong communication skills, particularly in delivering impactful strategic roadmaps and leading cross-departmental initiatives. Skilled in sales strategy, financial analysis, business operations, and team development, with a focus on aligning customer success with revenue growth.