Evan Soh Email & Phone Number

Singapore

• Drive and facilitate Operation and Technology Roadmap (OTR) workshops. Design and facilitate suitable interventions leading to jobs and skills upgrading.• Develop workforce and business transformation strategies to address current and future needs and identify resource partners for technology, training and placement needs.• Translate workforce and business transformation strategies into actionable plans to achieve better worker outcomes and business growth.

Singapore

Direct from plantation, ensuring end consumers can enjoy the fruit at its freshest.

Singapore

• Develop and implement the operational strategy aligned with the organization's overall goals and objectives, ensuring efficiency, effectiveness, and continuous improvement in operations.• Analysed and identified business models and partnerships for new client acquisition and growth opportunities, through key competitor benchmarking, market segmentation research, and developed commercial propositions for approval.• Drive periodic financial reporting and budgets, resource prioritisation and allocation and contract negotiations, delivering training operating plans to achieve agreed milestones and KPIs.• Allocate and manage resources, including team members, equipment, and budgets, to achieve set KPIs and achieve operational efficiency.• Monitor key performance indicators (KPIs) to track operational performance, identify areas for improvement, and make adjustments as needed.• Managed a large group of 130 individuals from the Asia Pacific region, overseeing their travel arrangements and facilitating their attendance at the Berkshire Hathaway AGM in 2023.

Singapore

• Managed Operations/Retention Team, Business Process Team and Customer Service team. Responsible for minimising churn rate, improving operation efficiency and maintaining product excellence.• Improve client relationship building and responsible for >1,000 accounts, developing and delivering holistic personal development and financial education solutions, and actively managing annual recurring revenue of ~SGD$30M across SE Asia and the Middle East.• Managed customer feedbacks and issues, ensuring prompt and satisfactory resolution while adhering to company policies and procedures.• Developed and execute strategies aimed at enhancing customer retention and reducing churn rate, with a focus on fostering long-term relationships and encouraging repeat purchases from customers.Core Responsibilities:• Strategic Planning & Execution• Develop New Business Vertical (Metaverse)• Analyzing Customer Behaviour• Project Management• Customer ExperienceAchievements:• Established new educational business verticals into Metaverse.

Singapore

Managed cross-functional teams of up to 15, responsible for operations and client relationship building for >400 accounts, developing and delivering holistic personal development and financial education solutions, and actively managing annual recurring revenue of ~SGD$12M across SE Asia; reports to Executive Director.Core Responsibilities:• Strategic Planning & Execution• Key Account Management• Budgeting & Management Accounting• Project Management• Acquisition SalesAchievements:• Directed a new experiential programme which has become the benchmark for the company. The programme has onboarded more than 400 clients, generated more than 12 million, achieved a healthy margin and concluded a consistent client retention rate of 65%.

Singapore

Lead cross-functional teams of up to 13, overseeing business development and client relationship building for >150 accounts, developing and delivering financial education solutions, and actively managing annual recurring revenue of ~SGD$3M across SE Asia; reports to Head of CEO Office & Branding.Core Responsibilities:• Corporate Social Responsibility • Project Management • Acquisition Sales • Product Development Achievements:• Initiated CSR goals and projects with Nanyang Technological University, Migrant Worker Center and NTUC U-Care FinTech for Good.• Directed a new experiential programme which has become the benchmark for the company. The programme has onboarded more than 100 clients, generated more than 2 million, achieved a healthy margin and concluded consistent client retention rate of 65%. • Led digitization of all training (including curated videos and games) and communication assets within 3 weeks to deliver a strong online learning experience, securing +40% sales conversion at the back of reduced operating costs by 80%.

Singapore

Analysed business model, market analysis, identify areas for revenue generation with the use of technology for subsidiary companies which resulted in 15% growth in revenue.Core Responsibilities:• Business Development.• Research & Analysis.• Organised networking and roundtable events.• Fundraising for IPO listing.• Compliance with MAS regulations.• System Process Development Achievements:• Raised 15 million from IPO for a Brisbane property group for mainboard listing in ASX. • Implemented VR technology for investor briefing and client onboarding session and raised 2 million from accredited investors within two days of the fundraising event.

Singapore

Key Responsibilities:• Maintain accuracy of CRM system and customer’s account.• Involve in special project management and co-ordination.• Manage customer inquiries, complaints, billing questions and payment extension/service requests.

United States

Assist guests with inquiries, manage guest’s reservations and recreation options to provide a magical experience.Core Responsibilities:• Manage guest folio.• Settlement of guest accounts.• Assist guests inquiries.• Manage guest’s reservations.

Bachelor Of Commerce (B.Com.), Business/Commerce, General, 6.167

- Business Development - Strategic Management - International Marketing - Sponsorship Marketing - International Business - International.

Diploma In Tourism And Resort Management (With Merit), Tourism And Hospitality, Gpa 3.89 (Diploma With Merit)

Activities and Societies: Wing Chun, Green Club

Certificate In Hospitality And Tourism Management, Hospitality And Tourism Management

University Exchange Programme

Higher Nitec Certificate In Hospitality Operations, Hospitality Administration/Management, Gpa 4