• Led the development of RCSA methodology and supporting templates as well as workshop coaching support for a top25 US bank under consent order.• Led the multi-year RCSA execution of RCSA for 12 high-risk enterprise functions, e.g., remediation, complaints handling, wires operations, for a top-5 US bank under intense regulatory scrutiny.• Designed the RCSA program for a top-5 US real estate company in collaboration with risk and compliance executives.• Led an eight-month effort to support a Fortune 500 US bank in issue management, resulting in closure of approximately 130 aged priority issues.• Developed a comprehensive inventory of over 1,000 GSE, VA, and FHA requirements in support of control suite enhancement for a Fortune 500 US bank.• Led a team of 10 in support of a large-scale regulatory lookback effort to validate client's remediation effort related to mortgage loss mitigation for a top-5 US bank.• Led the development of RFP and the execution of document management vendor selection process for a top-10 nonbank lender as part of its digital transformation initiative.

• Led the product rollout of new Non-QM and Multifamily Lending offerings, increasing monthly production by 5%.• Developed a concierge desk to support loan originators in structuring complex real estate mortgage transactions.• Managed enterprise loan origination system, supporting over 120 users.

• Transformed end-to-end mortgage fulfillment process and enhanced mortgage tech stack to facilitate TRID compliance.• Managed enterprise response to state examinations and served as the primary point of contact with the regulators.• Oversaw capital market functions in best executions, pipeline hedging and management, investor relationships, and closed loan sales.• Oversaw the enterprise lock desk to support a pipeline with an average monthly volume of $100 million in locked transactions.• Managed enterprise loan origination system and product and pricing engine for approximately 60 users.• Managed a team of twelve in the direct sales channel, contributing to a 10% YoY growth in origination volume.• Reduced client retention rate by 15% year-over-year by implementing a second review process.• Supported the creation of sales enablement training materials to create awareness of new loan products and regulatory requirements.