Information Technology Support Analyst
Current| Core IT Services |Remote Monitoring & Management: Proactively maintaining endpoint health and performance through remote monitoring and management, providing remote support to employees regardless of location, monitoring hardware health, and silently deploying OS updates.Hardware & Software Deployment: Streamline endpoint provisioning by supplying and configuring company laptops for all employees, including necessary peripherals for branch offices. Efficiently deploy software packages to all devices.Network Administration: Ensure reliable and secure network connectivity across all branches by installing, configuring, securing, and maintaining enterprise-grade network infrastructure.| End-User Support |Service Desk & User Support: Provide timely and effective technical assistance to employees through a centralized service desk, resolving day-to-day IT issues, offering technical guidance, and facilitating employee onboarding and offboarding processes.| Cybersecurity |Employee Security Awareness: Conduct regular attack simulation training and security awareness initiatives to educate employees on identifying and mitigating potential threats, including phishing and malware attacks.Threat Protection & Response: Deploy comprehensive endpoint protection and network security solutions, including Arctic Wolf security appliances, to prevent, detect, and respond to cyber threats. Proactively hunt for threats and respond to incidents to neutralize attacks and minimize damage.Arctic Wolf Managed Services: Leverage Arctic Wolf's managed security services to enhance network protection and deliver continuous security awareness training to employees.
