Oversee and coordinate all order fulfillment for B2B and B2C customers. Account management for high volume customers. Manage all order processing, and quote all logistical shipping solutions. Establish standard operating procedures. Play a key role in marketing campaigns and customer experience tactics. Create continuous improvement measures for shipping rates and order fulfillment. Actively contribute in other departments such as customer service, and marketing.Key Accomplishments: • Managed 30 high volume sales accounts and increased sales from 400K to 730K over 12 months• Established CRM and applied KPI’s that have increased customer engagement online

Managing multiple regional carriers that make up a logistics network throughout the US. Research and onboard new regional carriers in key areas of the US that are selected for new marketing strategies. Establish sales scripts for PaaS. Identify and report exceptions that occur with carriers that affect overall customer experience.Key Accomplishments: • Created and established sales script and onboarding processes for in house TMS system (PaaS)• Onboarded two regional carriers that reduced shipping costs and dependency on UPS

Managing a team of 17 individuals in a Fast-moving consumer goods (FMCG) distribution center. Led fulfillment team supporting all e-commerce business over 3 separate websites. Integrated and supported Shopify and Shipstation software.-Developed SOP's for all facets of the warehouse including shipping, receiving, and inventory control. -Collaborated with purchasing management and logistics to coordinate all incoming product from local and overseas vendors.-Managed all excess inventory through 3PL partners-Maintain facility management while creating safety protocols that align with OSHA-Assisted with transition into a new ERP system

Oversaw a team of 12 individuals while leading weekly update meetings. Executed employee performance reviews, maintained NAV ERP software, and coordinated all facets of merchandising of 6 retail outlets located in California, Washington, and New York. Played a key role in all facets of Logistics Management for domestic shipping, project management with outside consultants, and vendor management/scheduling. Effective in the negotiation of logistics rates of shipping product from CA to NC. Planned and executed yearly inventory across all retail outlets

Ensure appropriate inventory levels to support sales and demand forecasts; maintain inventory allocation for fast-paced supply movement. Establish and implement company-wide inventory management strategies. Update multiple e-commerce forecasts and inventory feeds such as Amazon, Walmart, etc.-Contribute to measurement of overall business and supplier performance; monitor all ERP system functions including material requirements planning, warehouse movements, and customer orders.-Excel in maintaining inventory efficiencies; perform takt times (average customer demand time for product) on all products to improve planning and production.-Participate in projects to perfect and improve process mapping within the company; implemented offsite storage mapping to accommodate excess inventory.-Develop negotiation strategies; negotiate arrangements with supplier vendors to supply and reduce recycled materials.-Effectively communicated all invoicing for transportation costs internally and externally with customers.-Provide inventory value and FIFO reports

Implemented supply chain strategies supporting strategic goals of LOGICDATA North America; developed and managed warehouse system to accommodate 500 pallet positions in compliance with OSHA safety requirements. Examined and analyzed forecasts with European and Asian suppliers to maintain inventory control.-Maximized quality control and cost efficiency; organized and maintained programming of customer specific products; tested functionality of certain products requiring incoming quality control protocol.-Demonstrated ownership of performance towards customers; supervised order processing from over 30 different customers located in Europe and North America with strong focus on customer service.-Implemented advance planning tools to improve capacity and processes; oversaw traceability of certain products using ASN; increased recycled electronics during material testing.-Planned logistical routing options with 3PL and customs brokers to ensure accurate delivery of product from vendors located in Europe and Asia.-Controlled flow of inventory using ERP software to ensure FIFO-Planned and organized semi annual audits with outside financial firms-Expanded knowledge of European operations; travelled extensively to and from Austrian headquarters; worked with diverse cultures, attended and assisted with design and organization of trade shows.

Led and managed client relationships, anticipated and prevented problems and continually improved operational efficiencies while achieving corporate goals. Maintained open lines of communication to assure highest levels of customer service; communicated with various facets of both internal and external shipping processes to secure safe, quick deliveries using innovative practices.-Assisted in managing distribution team capable of carrying out profit-enhancing strategies; supported buyers and ensured order placement with 100% accuracy.-Utilized company resources to ensure an appropriate return on investment; established facility with in-house company-specific computer system to enhance business operations.-Seamlessly and proactively multi-task while maintaining daily operations, based on the needs of the business; in addition to effective handling of many other tasks/ activities, orchestrated product preparation for photo shoots.

Managed warehouse services to sustain all facets of logistics support. Oversaw receiving, shipping and inventory control, to fulfill customer orders, promptly and accurately; ensured adequate staffing levels consistent with customer order volumes. Managed and monitored on-time, error-free delivery of merchandise. Set team priorities, monitored task completion.-Supervised complete workings of everyday on-site operations; multi-tasked to complete varied tasks during period when market had undergone 25% personnel shrinkage.-Oversaw and enforced warehouse safety and productivity practices and procedures; completed outgoing orders in a quick, organized fashion and maintained all standards necessary for energy efficient, LEED certified building. -Drove operational and performance excellence; remained in constant communication with off-site employees to assure daily accountability for all products and materials.