Response for build and manage IT infrastructure (include but not limited to: network, PABX, system etc.). Response for system daily operation and maintenance. Conduct routine problem self-check and produce IT operation report. Acknowledge and standby 7/24 for system issue.Design network and information security policy and procedure. Consolidate and manage IT resources.Give advice to company leadership and write feasibility report for new project as well as ROI analysis. IT equipment procurement support and asset management. Response for communication and RFP bidding with suppliers. Managing and maintain IT related assets, continuous evaluate the usage of IT equipment and formulate the update plan.Looking for suitable supplier according to company’s requirements, negotiate and draft contract.Hotel project management and implementation. Writing project requirement document for user department. Supervise the project plan and keep tracking the project milestones to make sure the project quality and final deliverables. Conclude the experiences when project completed and submit to the knowledge database for the future projects.Response for hotel network security and follow Payment Card Industry Data Security Standard (PCI DSS) annual re-certify progress. Provide related document for external audit and accompany with the assessor during the entire external audit. Provide excellent internal IT services and improve the service satisfaction.Response for submitting the IT annual budget, Focus the upcoming IT performance, goal and budget according to the market, as well as design IT project. Provide network infrastructure and security design, involve in consulting and implementation.Design system control and management procedure to ensure mitigation plan is in place.Design system backup and contingency plan, conduct disaster recovery drills and system self-check regularly. Maintain the system under a high availability status.

Response and provide IT support for back office as well as in-house guest.Daily routine check for server stability, backup, helpdesk log as well as guest room.I write training material for other department, and organise IT training class for new employees and manager. Response for hotel system and MDF maintenance, assist for PCI annual audit evidence documentation and collection.Response for ELV system and related equipment maintenance, well prepared for fault prevention and precaution.Give advice to user department to optimize hotel system operation procedure. Build up hotel network security infrastructure according to the corporate instruction to ensure the information security and safety.In charge of hotel IT equipment, assist for the hardware and software selection of the hotel and provide IT consultant service to employees.

Response for server OS security, ensure data safety and computer virus protection.Provide on-site technical support, resolve technical related issue in a timely manner.Response for the daily helpdesk tasks and gives technical advice to colleagues.Setup server backup plan and procedure, randomly run the restore tasks to ensure the availability of the backup.LAN, WAN and computer trouble shooting, cooperate with colleagues to diagnose the system issue.Strictly follow the IT core standard and policy to provide IT support and security management.Hotel system administrative support such as Opera, Simphony, Micros, SUN, iScala, Delphi etc.

Employed at south division of Shanghai Ministry of Information Industry. Controlling the quality of network(from telecommunication houses to end-user) in order to meet the requirements of corporation clientClient technical support and on-site maintenance. Proficient in network cable(RJ11, RJ45 and T1 etc.) wiring for building and network room as well as routers, modem and switches installation and configuration. Has experience of internet connection such as ADSL, DSL etc.Proficient in Windows, Unix/Linux OS, has abilities of system diagnosis, troubleshooting and configuration.Install, debugging and maintenance switches for telecommunication rooms. Also provide DSL installation and configuration services including telecommunication end and user end.Involved in Shanghai Telecom’s Y2K network upgrade.Involved in 2000 Shanghai APEC network protection mission.Involved in Shanghai Telecom's 2003 DDN backbone network upgrade.Involved in new telecom equipments test team to meet regulatory, technical, quality control standards as well as network adaptabilites.Participate HuaWei network equipment training course in Shenzen in 2004. Conducting internal training for local staffs when back to Shanghai.