• Skilled in the configuration and deployment of Cisco switches, leveraging expertise in network infrastructure to optimize performance, enhance connectivity, and ensure seamless data transmission across complex IT environments.• Experienced in setting up and deploying new servers, utilizing in-depth knowledge of server hardware, operating systems, and virtualization technologies to establish robust and reliable server environments that meet the organization's computing needs and support efficient data management.• Proficient in creating Outlook mailboxes, utilizing expertise in Microsoft Exchange to establish and configure email accounts, manage user permissions, and ensure seamless communication and collaboration across the organization.• Skilled in managing 50+ virtual machines and 10 host servers, leveraging expertise in virtualization technologies, server administration, and resource optimization to ensure high availability, performance, and scalability of virtualized environments for efficient and reliable IT operations.• Experienced in setting up Aruba access points, utilizing knowledge of wireless networking principles, configuration, and troubleshooting to establish secure and reliable wireless connectivity, optimize coverage, and enhance network performance for seamless user experiences.• Proficient in Microsoft Endpoint Configuration Manager, skilled in installing, upgrading, and creating drivers and software packages. Experienced in deploying WSUS updates and utilizing client push to ensure efficient and secure software distribution and system management.• Experienced in implementing wiki software and developing content for departmental use, leveraging expertise in knowledge management and collaboration to create user-friendly wikis that enhance information sharing, streamline processes, and promote effective collaboration within the organization

• Proficient in printer deployment, facilitating seamless installation and configuration of printers to enhance productivity and meet printing requirements across the organization.• Skilled in office setups, ensuring efficient and functional work environments through equipment installation, network configuration, and software deployment to support smooth operations and user productivity.• Experienced in asset management, maintaining accurate records and tracking of organizational resources for efficient inventory control and cost optimization.• Skilled in imaging Windows machines, ensuring efficient deployment and configuration of operating systems and software for streamlined IT infrastructure.• Proficient in resetting passwords in Active Directory for user accounts, ensuring secure access and adherence to organizational password policies.• Proficient in IT employee onboarding, providing technical setup, account provisioning, and training to new hires, ensuring smooth integration into the organization's IT infrastructure and maximizing their productivity from day one.• Provide a high level of customer service and professionalism ensuring accuracy, consistency and efficiency.

• Pre-Sales Technical Solutions Specialist for a leading global Information Technology distributor.• Design, coordinate and provide technical solutions to end-user resellers based upon customer needs; including but not limited to: servers, software, storage solutions, workstation components and vendor specific equipment.• Educate, guide and mentor new-hires for vendor specific solutions and sales procedures.• Provide a high level of customer service and professionalism ensuring accuracy, consistency and efficiency.

• Commercial Sales Associate for a high-volume auto parts retailer servicing surrounding auto repair facilities and retailers.• Generate estimates and sales invoices for commercial customers.• Fulfill orders by delivering auto parts, chemicals and fluids to commercial customers.• Provide a high level of customer service with courtesy and professionalism to ensure utmost customer satisfaction and retention.

• Delivered medical supplies, office supplies, payroll and pharmaceuticals to customers in the Western New York Southern-Tier Area. • Sorted and loaded all deliverable goods by destination in a farthest to nearest numerical structure.• Utilized electronic parcel tracking system ensuring prompt and correct delivery meeting strict delivery timelines.

• Detailed high-end tour busses upon return from trips.• Inspected and filled engine and related system capacities as per vehicle manufacturer specifications.

• Analyzed and investigated repair technician schedules to provide the most optimized work day based upon market needs.• Operated support help desk for Geek Squad representatives fulfilling scheduling requests and resolving critical scheduling errors.• Dispatched Home Theater and Personal Computer technicians to customers of a same-day or future-day repair market.• Trained new and existing Installs, Inc. Agents on current policies and procedures.• Delivered a high level of customer service, professionalism and satisfaction to customers and clients within our outside of the organization.

• Prepared delicious and appetizing entrees for dine-in and take-out customers.• Recorded customer orders from telephone or in-person.• Kept building and grounds neat and presentable at all times.• Supervised and educated other staff members on current processes and protocols following Safe Food Handling guidelines.