Serve as primary project manager for company's full software suite. Working for a fast-growing small business has allowed me to gain and expand on a variety of skills, abilities, and competencies needed to thrive in business development and management. These range from company-wide process development to leading sales initiatives. Throughout my experience, I have continued to successfully grow our client base, optimize UAT processes and procedures for the company’s main software platform, and lead new software development.

As the primary Product Manager, I managed 3 software programs and multiple corporate clients. Responsibilities and oversight included creating and facilitating a new client onboarding process, leading the software development life cycle, and managing time and tasks of data specialists and programmers.

Responsible for recruiting new business accounts via phone sales, in-person appointments, and direct marketing while identifying prospective clientele and coordinating sales appointments with upper level management to sell Remedy services, features, and benefits.

Managed the employee application process including pre-screening, filtering, and processing approximately 20-40 applicants per day. With a strong focus on customer service, I provided information regarding company policies and procedures, and other human resource issues regarding payroll, benefits, and tax information.

Worked with numerous clients throughout various business industries providing client database management with a focus on inside sales, lead generation, and customer support/service