• Developing information architecture, wireframes, and page hierarchy maps for client website redesigns using industry research, to establish cohesive and structured page layouts.• Transforming wireframes into branded mockups for review by the project manager, enabling a streamlined revision process for client satisfaction.• Conducting research on optimizing websites for speed, SEO, and functionality, enhancing client site performance and user experience.• Investigating the best practices for management systems to improve agency-client partnerships and to create a more intuitive experience for future clients.• Building and refining websites using Elementor, customizing layouts and elements to meet client specifications while ensuring web-optimized results.

• Conducted sitewide UX audits for over ten of the company's past and ongoing projects, to identify and resolve potential usability issues, enhancing overall website functionality.• Developed information architecture for site redesigns through vision boards and user needs research, for more logical and efficient user journeys.• Built wireframes using MockFlow for new websites to create a clear visual representation of layout, navigation, and content structure.• Created high-fidelity mockups with Figma for over seven unique clients, collaborating closely with the web designer to determine UI solutions that align with each project’s objectives.• Translated Figma mockups into WordPress webpages through Elementor, integrating provided copy and client requests to ensure visually consistent and engaging user experiences throughout the websites.

• Designed impactful brand marketing graphics and trade show deliverables for clients, resulting in increased brand recognition and engagement.• Researched and identified over 100 outreach prospects each month to optimize email marketing campaigns.• Updated the Brilliant PR & Marketing company Lookbook with new clients, showcasing the company's expanded portfolio and increasing brand awareness among potential clients.• Maintained and updated media decks for 75+ clients monthly, ensuring consistent messaging.• Created custom social media graphics that aligned with cross-company standards, resulting in improved visibility across social media channels.

• Marketed popular and trending items to strengthen customer relationships and improve brand loyalty.• Provided effective customer service by guiding customers through phone orders and the online purchasing process, leveraging a deep understanding of the products and services.• Operated kitchen equipment such as scales, slicers, mixers, and ovens, to ensure high-quality food preparation.• Supported the fast paced team-based environment to increase sales and maximize efficiency, contributing to the highest gross sales for the Walt Churchill’s Market Deli in fiscal year 2022.• Maintained a clean and organized work area throughout the day, protecting food safety and providing a welcoming atmosphere for customers to enjoy.