- Created excellent customer experience by welcoming them warmly and addressing their banking needs accurately and efficiently- Engaged with customers to understand their short-term and long-term financial goals and offered appropriate financial advice/products to help them achieve their goals- Responded and resolved customers' concerns using standard procedures with 0 complaints- Led the opening and closing operations at the secure desk of the branch by complying with bank operating and safety regulations- Mentored new colleagues by offering explanation on policies, shadowing and reverse shadowing to support their on-boarding process

- Accurately and efficiently prepared assurance documents using Microsoft Suite- Performed assurance testing on cash, A/P, A/R and inventory accounts by conducting physical counting, sending confirmation letters and re-performing calculation- Documented testing results for assurance team's reference when creating the audit report

- Actively explored volunteer opportunities in Toronto, secured well-known sponsors such as TIFF, Reel Asian International Film Festival, City Warmer: Shoebox Gift DIY, Pride Toronto, Lululemon, Scotiabank and recruited volunteers for them- Hosted regular meetings with team members to discuss potential event sponsors that we could connect with and reflect on issues that occurred in the process of reaching out to sponsors, recruiting volunteers and leading the team on the day of the event- Mentored new team members by pairing with them during new volunteering initiatives/project

- Sought local volunteer opportunities offered by different sponsors- Recruited student volunteers and led the volunteer team on the day of the event