●Wrote 30+ page employee training manual that focused primarily on customer service●Implemented online ordering and currently handle any technical issues that arise from it●Manage social media which includes answering customer questions and resolving complaints●In 7 days, generated 10,000+ engagements, 30,000+ video views, and 75,000+ total reach onFacebook●Wrote TV, radio and theater commercials that led to a 10% increase in revenues

●Personally respond to every customer phone call or email●Help customers resolve any technical issues they experience with the website●Accumulated an email list over 1,000 people and a social media following over 6,000●Worked under a strict budget to launch the business concept within 6 months●Coordinated designers from America, developers from India, manufacturers from China &Pakistan, and customers from 7 countries spanning 4 continents

●Helped customers onboard via screen shares, phone calls and live chats●Used the Intercom platform to help prospective and current customers troubleshoot the software●Built relationships with prospective clients from 6 continents and dozens of countries●Came up with new systems for myself that the CEO later implemented company-wide

●Created an effective sales script derived from trial and error and taught it to our sales team●Modernized operations by implementing the use of new softwares and technologies●Built a $20,000 surplus for the first time in the business’ history●Collaborated with customers one-on-one to create custom packages that suited their needs

Marketing●Generated ticket sales through social media, email, and word-of-mouth marketing●In charge of VIP Relations which included dealing with high-profile personalities

●Gained invaluable experience working outside of native country & learning new practices●Learned to deal with different Spanish dialects while assisting tourists with their plans