Evan O. Email & Phone Number

United States

United States

Seattle, Washington, United States

→ Led a team of eight direct reports and 10 part-time contractors in stabilizing a newly developed Class A 420-unit luxury apartment complex; The property, and multiple team members, earned Emerald Awards for outstanding performance.→ Streamlined the company's leasing process by implementing a CRM solution that automated the tenant screening and application process, reducing administrative tasks by 70%.→ Optimized market report data collection using web surveys and dashboards, enhancing competitive decision-making and reducing both marketing budget and average vacancy by over 35%.→ Overhauled the service request case management process by conducting an audit of the supplies database and cross-trained department staff on platform functionality; Eliminated the case backlog and streamlined the average work-order completion time from four days to just over one business day.

Greater Seattle Area

→ Orchestrated a six-week leasing team incentive program and a targeted marketing campaign that decreased vacancy by 7% during a valuation year, increasing portfolio value by millions.→ Expanded customer CRM portal functionality to include additional languages and payment options, increasing on-time payments by more than 75%.→ Implemented a lease expiration model to automate renewal rate incentives to promote staggered lease expirations, resulting in a 45% reduction in the number of units being turned over during the competitive season.

Seattle, Washington, United States

→ Transitioned the Investment Sales Team from Excel sheets and email chains to an online CRM platform, centralizing information, reducing data errors, and enhancing reporting capabilities; Resulting in a 300% increase in prospects contacted.→ Migrated online property advertising to a multichannel marketing platform, leading to a 200% increase in digital exposure and participation in the bidding process.→ Streamlined the due diligence process from weeks to days by implementing standardized checklists and workflows in a cloud-based CRM solution, leading to quicker access to critical documents and more efficient collaboration among team members.

Seattle, Washington, United States

→ Developed a real estate brokerage white-label CRM solution at CBRE that enabled secure data access for competing internal teams while achieving the company's goal of gathering aggregate data reports.→ Enhanced internal market research data gathering with an automated email campaign that included web surveys, resulting in higher reporting accuracy and a 15% increase in team productivity from the gained efficiency.→ Improved the accuracy of the lease comparison model by incorporating additional data sets from other departments that enabled finer segmentation, which resulted in more targeted lease cost estimates and provided brokers with more insight into their negotiations.

Bachelor Of Business Administration - Bba, Banking, Corporate, Finance, And Securities Law

Activities and Societies: Dean's List Scholar

Certified Administrator, Salesforce Crm