Evan Baranek Email & Phone Number

United States

Austin, Texas, United States

Assisted customers in resolving software related issues using proficient communication, overall knowledge of the product, utilizing resources and ability to research and collaborate with team members. Helped customers over the phone and remoted directly into their workstation or server to correct their issues. Specialized in the Practice Management side of the software and assisted customers with issues related to their medical billing.-Analyze, troubleshoot, run scripts, provide recommendations, and solve customer requests related to or affecting software products.-Utilize SQL to access customer database tables to run scripts and correct relevant information to be reflected in the software.-Assist customers with all aspects of the practice management from start to finish. Including creating and correcting invoices to be submitted as claims. Helping customers submit claims and manipulate information in the software to prevent or correct claim rejections. Helping customers receive and post payments and run reports to ensure the practice runs efficiently. Ensured customers had the software setup directly related to their workflow and needs. -Learn core task set for all features of assigned CGM software products and pass applicable exams. -Respond to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement.-Respond to all customer and leadership requests in a professional, courteous and respectful manner.-Consult directly with customers via phone, chat, and email; and document customer interactions thoroughly, clearly and concisely.-Clearly document customer tickets in the CRM system and follow processes established for CRM use.

Austin, Texas, United States

Serve as the first point of contact for customers having issues with the software. Responsible for light troubleshooting and creating tickets for issues that could not be resolved over the phone. Document all relevant information accurately to convey the issue and schedule appointments with Specialists for further assistance.-Responsible for answering incoming calls in a timely manner and escalating urgent tickets when necessary. -Clearly document customer tickets in the CRM system and follow processes established for CRM use.-Refer and route incoming calls to the correct department or product line when applicable.-Follow up on tickets and tasks that had yet to be resolved to either schedule an appointment or close the ticket if assistance was no longer required.-Respond to all customer and leadership requests in a professional, courteous and respectful manner.-Consult directly with customers via phone, chat, and email; and document customer interactions thoroughly, clearly and concisely.-Clearly document customer tickets in the CRM system and follow processes established for CRM use.-Assist with other product lines and teams when their phone queues were backed up.

Temple, Texas, United States

Installed and spliced fiber optic cables and equipment to provide internet signal for residential and commercial customers. Knowledgeable in networking and low voltage wiring. Provided own vehicle and tools to complete jobs.-Expert in splicing, fusing and testing fiber optic cables to achieve optimal light signal.-Educated customers of equipment and services installed and additional products offered to suit their internet needs.-Troubleshoot existing customer problems with services and equipment to find a lasting solution.-Provided thorough explanation and demonstrations of products and services to a wide range of customers to prevent additional technician visits.-Created daily invoices of all work completed into excel spreadsheets.

Lago Vista, Texas, United States

Participated in various construction projects such as land clearing, demolition, underground utilities, landscaping, tree removal/mulching and trash clean up.-Worked with the construction team to execute all jobs efficiently and before deadlines.-Applied job safety to prevent damages to property or persons on the jobsite.-Followed all compliance and jobsite plans to keep property inside required specifications. -Operated heavy machinery such as excavators and tractors, chainsaws, wood chippers, large drills, and various hand tools.

Austin, Texas, United States

Answered inbound phone calls in a timely manner to resolve customer issues and concerns with cable, phone and internet services. -Empathize with customers to create a good business/customer relationship.-Troubleshoot customer problems with services and equipment to restore services as expected.-Provided thorough explanation and answered questions of products and services to prevent additional callbacks.-Identified areas of improvement through weekly meetings with supervisors using a metric based system.-Utilized internal reference system to research solutions to uncommon problems and constantly changing business operations.

Temple, Texas, United States

Installed cable, phone and internet services for residential and commercial clients six days a week. Provided own vehicle and tools to complete jobs.-Educated customers of equipment and services installed and additional products or services offered to suit their needs.-Troubleshoot existing customer problems with services and equipment to find a lasting solution.-Provided thorough explanation and demonstrations of products and services to a wide range of customers to prevent additional technician visits.-Trained new employees to work independently to run their own route, efficiently to make time frames, and professionally to create positive customer relations.-Created daily invoices of all work completed into excel spreadsheets.

Ukiah, California, United States

Loaded and unloaded trucks while operating forklifts and electric power jacks both safely and efficiently. -Built out-going product pallets for specific store orders that were stacked neatly and done efficiently. -Proceeded to load pallets in appropriate trucks corresponding to the driver's route.-Received incoming trucks and rotated with existing inventory to prevent out of date products. Verified receiving product was accurate with the corresponding load sheet.-Replaced/rotated missing or low stock product in warehouse with fresh product from backstock room. -Organized product to create an efficient workflow for all employees.-Reported daily inventory counts to reflect warehouse records and manage orders from wholesalers and the main distributor.

Lakeport, California, United States

Stocker in both the frozen and grocery departments. Stock product on shelves and in freezers. Would help with answering customer questions, cashier price checks, bagging groceries, and returning carts outside.-Promoted in the grocery department to assistant of the department head to fulfill all duties when necessary. -Received incoming trucks and products from private vendors and verified all products according to the load sheet. -Updated price changes and incorrect receiving items into the computer system. Verified new prices in the system to make appropriate signage and price tags. -Responsible for building and changing displays for store promotions and seasonal items. -Trained new employees to be able to work independently and safely and be as much of a team player as possible.-Assisted other departments as needed.

Cypress, Texas, United States

One of the assistant managers in charge of inventory counts, opening/closing the store, meeting daily sales goals, and nightly deposits.-Promoted from a sales associate and moved to a higher volume store.-Managed daily operations and delegated tasks to maximize store profit and efficiency. Which included generating sales and rotating new products and signage to reflect changes in inventory and promotions.-Supervised and trained sales associates to management ready standards, while highlighting areas of opportunity and improvement.-Create a rapport with every entering individual to build sales and repeat customers.-Responsible for keeping the store organized and looking appealing for the customers. Returned misplaced items to appropriate spots. -Fulfilled online orders by packaging the required products and attaching the corresponding shipping label. -Registered customers into the rewards program to allow more company interaction with customers.