Service Desk Team Lead- Manage and lead a team of six in daily tasks- Provide guidance to customers about current processes as a source of escalated authorityRemedy Queue Manager- Manage, review, validate, and re-route Remedy Incident and Work Order tickets- Coordinate with other G6 entities to ensure expedient ticket resolution- Provide Program Manager and Government Lead with accurate and accountable performance metrics- Assist customers and stakeholders with understanding of current Service Desk processesStandard Operating Procedure Developer- Coordinate with Government Operations Leads across G6 communications group to develop and maintain relevant Standard Operating Procedures outlining the roles and responsibilities of the Service Desk- Develop and typeset new Standard Operating Procedure documents- Develop and maintain a high level of vital information on the network shared drive for reference- Develop and maintain Technical Instruction documents to outline specific troubleshooting steps for a variety of topics and applicationsIT Specialist - Senior- Act as Tier I/II support for customer incidents & work orders- Assist in training for new Service Desk members- Manage, review, and answer questions sent to the Service Desk E-mail Inbox

• Deploy, sustain, troubleshoot and repair standard voice, data, video network and cryptographicclient devices in fixed and deployed environments• Sustain and operate systems through effective troubleshooting, repair and system performanceanalysis• Manage client user accounts and organizational client device accounts

Performing research in atomic collisions under the supervision of Dr. Allison Harris

Teaching and grading undergraduate physics laboratory sections, including PHY102 Atoms to Galaxies, PHY105 Fundamentals of Physics, and PHY108 College Physics.