Evan Foster's Location
Encinitas, California, United States, United States
Evan Foster's Contact Details
Evan Foster work email
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Evan Foster personal email
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Evan Foster phone numbers
About Evan Foster
Evan Foster is a Massage Therapist at Four Moons Spa. He possess expertise in leadership, microsoft office, social media, management, microsoft excel and 35 more skills. He is proficient in Spanish. Colleagues describe him as "Evan is a champion for the clients he works with and serves. His attention to their projects and subsequent reporting and optimization recommendations are top notch. He is very smart, works hard, and is open to learning new skills while still being able to add value from prior experience. "
Evan Foster's Current Company Details
Evan Foster Work Experience Details
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Massage TherapistFour Moons SpaEncinitas, Ca, Us
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Certified Massage TherapistResolve Wellness - San Diego Oct 2024 - PresentCarmel Valley, San Diego, California, United StatesSpecializing in deep tissue massage I provide therapeutic bodywork to help clients make lasting structural changes in their bodies. -
Backline Product ExpertKlaviyo Jul 2022 - Jan 2024California, United StatesAs a Backline Product Expert (Principal level support agent) my primary goal was to delight Klaviyo's customers by providing an excellent customer experience. The primary customers I served were split into two groups. The first group were Klaviyo's actual customers who used our product everyday and the second group was our internal support agents. I achieved my goal by solving escalated tickets from our frontline product expert team, identified documentation gaps in our internal and external facing troubleshooting guides to help improve quickest time to resolution, acted as the Customer Communication Lead on a rotating basis for any significant product incidents where communications needed to be developed and sent to customers, and lastly collaborated between our Product, Engineering, Enablement, Data Science and Academy teams through recurring Squad meetings.I was the Backline Product Expert lead for Klaviyo's integrations product line. My focus for Squad meetings was to highlight trends for our Cloud Hosted and Advertising Integrations (eCommerce - Shopify, BigCommerce, Square Wix, Shift4Shop, Volusion, and Spree; Advertising - Google, Facebook;Help Desk - Zendesk, Gorgias, HelpScout; Payments - Stripe, Recharge, Chargebee, Recurly; Shipping - Aftership, Shipstation) with actionable insights to benefit our product expert teams as they handled integrations related tickets and ultimately helped to delight customers with improved product. -
Product ExpertKlaviyo Mar 2021 - Jul 2022San Diego County, California, United StatesMy goal as a product expert was to delight customers with an exceptional customer experience as a Chat Support agent. I exceeded expectations by quickly understanding customer's intent (why did they join chat?), coming to an agreed understanding with the customer on what needed to be resolved, then provided expert advice that would either resolve their issue or help them move forward toward a resolution in the quickest way possible. I averaged 22 chats per day, was in the top 10 for Customer Satisfaction Score (CSAT) averages within the entire support organization before being promoted to a Backline Product expert, personally mentored three newly onboarded product experts, and presented to my team about how to create our own S.M.A.R.T. goals for personal development and reviews.During this period I also took advantage of Klaviyo's learning stipend to take General Assembly's introduction to Webdesign: Javascript, HTML and CSS. This class helped grow my understanding of how Klaviyo's products interact with customer's websites and how to troubleshoot coding issues. Klaviyo now has a Senior Product Expert role but due to my achievements I was double promoted from a frontline product expert to a Backline Product Expert role after a year and a half of employment.
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Customer Success SpecialistForrester Dec 2019 - Mar 2021Forrester is one of the most influential research and advisory firms in the world and works with business and technology leaders to drive customer-obsessed vision, strategy, and execution that accelerates growth. Within the SiriusDecisions product line, I delivered actionable intelligence, transformative frameworks, and expert guidance that equipped executives to modernize and elevate sales, marketing, and product performance.Within the Forrester and SiriusDecisions product lines I helped shape and execute a client engagement strategy and provided value to clients by managing the day to day experiences they had with Forrester services. -
Client Success SpecialistHomebase Digital Mar 2018 - Nov 2019500 South Broad Street, 2Nd Floor, Meriden, Ct 06450As a Client Success Specialist for the Homebase Digital Marketing Agency of RJ Media Group I acted as a liaison between sales teams and clients to ensure all agency services were directed to the proper fulfillment channels. I developed and proposed strategic digital marketing solutions for SMBswhile also managing ~30-40 active clients on a monthly basis, including on-boarding to services through live demos. My other daily duties included tracking and adjusting marketing campaigns from sales to launch while providing weekly/monthly analysis to clients until campaigns ended. -
Customer Experience SpecialistTesla Apr 2017 - Jan 2018Hingham, MassachusettsEngaged walk-in guests promptly and personally with the goal of opening the conversation.Interpreted guests’ intent and timeline to purchase, thus creating a robust customer profile.Educated and excited guests by answering their questions, providing a tailored experience.Maintained a healthy sales pipeline through lead generation and scheduling test drives.Conducted test drives showcasing Model S and X capabilities that align with their vehicle needs.Oversaw store level Fleet operations as the Fleet Management Specialist for Hingham, MA branch. -
Sales TraineeFerguson Enterprises May 2016 - Apr 2017Barnstable/Yarmouth, Massachusetts AreaDeveloped and maintained relationships with valuable customers and impacted profit margins.Developed a vast range of product knowledge and provided timely job quotes and inventory data to customers.Selected out of 30 national employees for a weeklong “Culture and Values” trip designed to enhance leadership skills at Ferguson headquarters in Newport News, VA. -
Marketing InternA.D. Makepeace Company Feb 2016 - May 2016Created press releases for company events, connected with media sources throughout Southeastern Massachusetts about future events, conducted research reports about local charitable contributions Makepeace makes, and analyzed/compiled grant applications for the A.D. Makepeace Neighborhood Grant Fund. -
Marketing Project LeaderGreen Navigators, University Of Massachussets Dartmouth Aug 2014 - Dec 2015285 Old Westport Rd, North Dartmouth, Ma 02747Educated the University of Massachusetts Dartmouth Campus about sustainability through the student organization - Green Navigators (overseen by the Sustainability and Housing Initiatives Office) Engaged the university community on social media; Instagram, Facebook, twitter.Wrote articles for the the University newspaper "The Torch" to further advertise events and build awareness for sustainability issues.Created unique graphics for event posters with Photoshop used in digital and print media.
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Camp CounselorCape Cod Sea Camps Jun 2010 - Aug 2013Active leader and role model for campers.Ensured the safety and well being of campers.Ran activities/positions - Certified Lifeguard, riflery instructor, archery and swim classes
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Seasonal Retail Sales AssociateBest Buy Nov 2011 - Jan 2012Hyannis, MassachusettsAssisted customers in finding the right product for their needsProvided expert feedback about product categories Sold Merchandise
Evan Foster Skills
Leadership
Microsoft Office
Social Media
Management
Microsoft Excel
Facebook
Marketing
Social Networking
Microsoft Word
Powerpoint
Research
Advertising
English
Public Speaking
Marketing Communications
Unique Dance Move Creater
Customer Service
Microsoft Powerpoint
Sales
Training
Process Improvement
Windows
Time Management
Client Services
Client Liaison
Online Advertising
Photoshop
Outlook
Sales And Marketing
Business To Business
Customer Engagement
Web Support
Customer Service Management
Prioritize Workload
Customer Success
Business Technology
Troubleshooting
Helping Clients
Cx
Presentations
Evan Foster Education Details
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Graduated -
Sandwich High SchoolHigh School Diploma
Frequently Asked Questions about Evan Foster
What company does Evan Foster work for?
Evan Foster works for Four Moons Spa
What is Evan Foster's role at the current company?
Evan Foster's current role is Massage Therapist.
What is Evan Foster's email address?
Evan Foster's email address is ef****@****ace.com
What is Evan Foster's direct phone number?
Evan Foster's direct phone number is +150829*****
What schools did Evan Foster attend?
Evan Foster attended University Of Massachusetts Dartmouth, Sandwich High School.
What skills is Evan Foster known for?
Evan Foster has skills like Leadership, Microsoft Office, Social Media, Management, Microsoft Excel, Facebook, Marketing, Social Networking, Microsoft Word, Powerpoint, Research, Advertising.
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