I played a pivotal role in enhancing our service desk management system by introducing a range of new features. One notable achievement was designing, deploying, and scheduling over a million notifications. I developed logic that allowed us to schedule notifications with dynamic content, promoting reusability and maintaining functionality through rigorous testing in non-production environments. This initiative ensured stable and accurate communication across the entire company, benefitting our clients, field representatives, and home office employees. In addition to my technical contributions, I also conducted training sessions for both clients and employees. These sessions covered platform implementation, service desk management, and general onboarding. I employed goal-focused meetings, walkthroughs of documentation, and pair-programming sessions to ensure effective learning.I was proactive in identifying inefficient processes, collaborating with colleagues to develop solutions, and creating comprehensive, step-by-step documentation to future-proof and streamline our information systems.

I took care of various testing processes, including integration testing, functional system testing, regression testing, end-to-end component testing, and stress testing. I also had the job of creating test cases, setting acceptance criteria, and estimating the effort required, all while keeping an eye on our capacity and making sure we followed agile standards.Additionally, I leveraged web services to ensure the precision of client-server data communication. This involved my skills in integrating endpoints, working with JSON, and understanding APIs.I developed packages for SQL and HTTP requests, which helped keep multiple applications stable. This also allowed us to identify and resolve defects before significant product releases, ensuring everything worked as expected and maintaining reliability across our platform.

Accepted to the Dev10 Program from a highly selective group of candidates - "only 5% of applicants are hired". Received training in Full Stack Java development - MVC framework, Rest API, Spring Boot, Relational DB SQL, HTTP Services, React, Git.Skills:Java · JavaScript · React · Maven · jquery · SQL · Bootstrap

We improved our system processes by working together and coming up with creative solutions to tackle bottlenecks, restrictions, and obstacles, all while staying within our budget limits.I oversaw various business operations, ensuring that we consistently made accurate work estimates by taking into account the team's capacity and skill set. We successfully met all service requirements, making sure to stay within our budget and time constraints.My responsibilities extended to managing all on-site operations, which included strategic planning, executing services, communicating with customers, and efficiently handling resources throughout every phase of our process.