• Providing resolutions, answering inquiries, and creating requests through the new chat feature on the WillScot.com website.• Addressing emails from customers and vendors when they email CustomerSuccess@WillScot.com, as well as making outbound calls to better assist.• Using my delegation of authority to provide credits, process payments, and obtain approvals for customer concessions.

• Compared sales quotes with lease agreement data in our inventory management system (SAP) to ensure that nothing was removed or added before billing the customer.• Ensured order acceptance by looking for written, verbal, or signed lease agreements and counter signed when needed.• Orchestrated lease-to-lease takeovers by coordinating duties with the Sales Representative, the Branch Coordinator, and the General Manager for my assigned Branch locations.

• Took a variety of inbound calls and answered customer inquiries about products and services.• Created service requests, transferred calls, and escalated calls when necessary.• Answered billing questions, advised our terms and conditions, and created billing cases in Salesforce.

• Research, utilize, and expand upon recommended key words to improve the company's website ranking using Google Console Search and Google Analytics.• Update key SEO indicators such as title tags, meta descriptions, URLs, and alt tags to ensure that best practices are up to date.• Optimize and update SEO aspects in the blog section of the company's website to generate more traffic.

• Increased the number of organic searches by 60% over a 6-month period by developing new methods to generate more traffic, as well as researching and implementing specific keywords and other key SEO indicators that align with our company's brand image. •Evaluated and developed marketing strategies with the sales department, as well as the CEO, to coordinate marketing projects and develop price planes for special offers. •Trained new members of the online marketing department by… Show more • Increased the number of organic searches by 60% over a 6-month period by developing new methods to generate more traffic, as well as researching and implementing specific keywords and other key SEO indicators that align with our company's brand image. •Evaluated and developed marketing strategies with the sales department, as well as the CEO, to coordinate marketing projects and develop price planes for special offers. •Trained new members of the online marketing department by evaluating and developing marketing strategies that relate to the company's goals and mission, as well as explaining key aspects of SEO, and search engine algorithms, to ensure that best practices are up to date. Show less

• Assisted in the overall design and layout of each website.• Scheduled meetings, answered phone calls, and worked with team members to ensure operational efficiency.• Incorporated functionalities, established design guidelines and presented design plans on a weekly basis.

• Assisted guests with checking in and retrieving their vehicles to provide optimal customer service.• Managed guests by handling and distributing tickets to ensure that each vehicle is properly registered.• Greeted guests by opening doors, assisting with luggage, and resolved issues.

• Greeting customers, managing inventory, coordinating schedules with co-workers.• Informed customers of the loyalty program and provided honest recommendations.• Assisted in organizing and setting up merchandise displays on the sales floor.

• Served resident’s meals, bussed tables, and coordinated with the wait staff.• Managed customer orders, answered questions, and provided menu recommendations.• Delivered checks, collected bill payments, and ensured that the correct amount was paid.

• Prepared orders for delivery team, organized and maintained inventory levels.• Performed routine food preparation duties with respect to company procedures and food safety policies.• Established stock levels and documented information on standardized stock sheets.