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Vital Score combines behavioral science and consumer-friendly technology to motivate people at peak moments of receptivity to choose the services that will have the biggest impact on their health. In three minutes, during clinic wait time, we engage and enroll people in services at rates 5-20x that of traditional approaches.• Led communication with at-risk low-income patients via a text messaging program to improve the HPV vaccination quality measure leading to enhanced care delivery • Supervised product pilot and staff at customer locations including implementation, maintenance, customer success, and reporting• Compiled data supporting the design of a unique business case to present to the Economic Development Corporation of New York City. The business case revealed the program’s success in improving patient vaccinations from 28% to 48% return rate• Created onboarding materials and maintained business operations documentation for new hires and client training• Regularly interfaced with practice managers, nursing staff, and physicians to leverage their expertise for improvements to the application’s functionalities and applicability to their patient base, e.g. multilingual versions, surveys for larger families, etc• Ran bi-weekly Application Development Sprints to release feature enhancements on time, tailored to client feedback, and designed strategically by patient response data• Oversaw user experience, quality assurance, design, and engineering teams• Designed use case from ideation to survey configuration on the host processor (survey builder)

• Designed and led monthly review meetings with stakeholder departments to resolve outstanding operational issues. Stakeholders held accountable to action items assigned to each during previous meetings.• Streamlined client data into manageable reports to identify process deficiency root causes and produce trend information that supported actions to reach client process improvement goals • Contributed to data analysis of dashboard tool that measured and reported project initiative successes • Developed communication plans that aligned with client performance expectations and consistent messaging among all leadership levels to ensure timely deliverables • Managed project work plans while collaborating with client to ensure satisfaction and weekly progress of action items• Trained temporary employee, structured weekly assignments, and designed work templates; measured staff to performance goals resulting in an 84% reduction in hospital backlog - $500K down from $3M+• Improved hospital operations in the Emergency Room by performing interviews with staff, identifying bottlenecks, and projecting data in an illustrative format which fostered performance improvement and recognition of workflow enhancements.

New Client Sales and Client Management• Generated 5% in incremental revenue from new client sales• Increased existing customer base by expanding the geographic market and customer type.• Developed a sales plan to target new client market• Maintained expertise in European wine varietals and origins to meet varied customer needsMarketing Strategy and Communications• Assisted in creating new marketing concepts and sales strategy• Developed marketing and sales copy for customer communications (website and newsletter)• Sales Event Planning• Planned and conducted client wine tastings and education sessions on wine varietals, production, and characteristics.