Evan Conte Email & Phone Number

Highly skilled Knowledge Management Specialist with over 5 years of experience in optimizing knowledge frameworks and systems for SaaS companies. Proven ability to create and maintain knowledge bases, improve information architecture, and lead teams to achieve exceptional results.Expertise in: * Knowledge Base Management * Information Architecture * Customer Support Optimization * Zendesk Administration * Productboard & JiraKey Achievements: * Increased self-service score to 6:1 (benchmark is 4:1) and reduced customer tickets by over 5% at Productboard. * Orchestrated the development and ownership of Productboard's Customer and Internal Knowledge Management Framework and System. * Established and maintained a comprehensive style guide and documentation templates at Productboard. * Led the ownership of the Customer and Internal Knowledge Management Framework and System at Immedis. * Provided technical support for Zendesk products, addressing complex customer issues.I'm passionate about: * Empowering users through self-service knowledge bases * Continuously improving knowledge management systems * Collaborating with cross-functional teamsConnect with me to discuss how I can help your SaaS company optimize its knowledge management strategy!