Summary:An empathetic UX researcher with 7+ years of experience, who is passionate about creating meaningful technology solutions that meet both user needs and business objectives. My empathetic approach to user research allows me to deeply understand user needs and pain points, while my business acumen and ability to analyze and synthesize data enable me to translate user feedback into actionable insights that inform product strategy while supporting business goals. A strategic partner for stakeholders with experience leading and collaborating with cross-functional teams. I build strong partnerships with stakeholders through effective communication and collaboration. Accomplishments:• Facilitated cross-functional UX research initiatives that identified potential annual savings of $775K-$1MM through the redesign of client statements, demonstrating the strategic impact of user-centered design.• Led a critical benchmark usability study on the existing digital experience, preventing a potential $100K expenditure and a two-month delay in UX/UI design updates by utilizing research findings to define essential design requirements.• Rescued a $10-12MM channel product revenue opportunity for the global launch of an Oakley and Intel consumer electronic product by implementing creative solutions to re-engage 90% of users on an international product UX study.Senior UX Researcher // cox.evan101@gmail.com // Portfolio available upon request Core Competencies/Skills: - User research methods (usability studies, contextual inquiry, focus groups, surveys, interviews, diary studies, card sorting, ethnography, A/B testing, etc) - Data analysis & Synthesis (statistics techniques, decision trees, trade-offs) - Presentations & Reporting (storytelling, public speaking, data visualization) - Connecting customer behavior research to business goals and strategy - Human-Centered Design principles
Listed skills include Product Development, Customer Service, Powerpoint, Microsoft Excel, and 36 others.
