Evander Francis Email and Phone Number

software support and infrastructure specialist under AI patient data platform

Maintain in house Web applications and automation as well as Work with CIO, Director of IT, or other departments to create applications that provide business solutions.Generate Reports utilizing SQL and python.Maintain SQL databases and data pull automation using SSIS packages.API integration with systems and networking software, likeMeraki, SolarWinds, CDK, Sophos, Smartsheet and AutotaskMaintain CentOS based Postfix/Dovecot server for lead managementTools Utilized:-JavaScript-HTML-CSS-Vue.js-SSMS-NodeJS-Electron-ChartsJS-Python-MSSQL-PostgreSQL-SSIS-Sequelize ORM-SOAPxml web services-RESTful JSON API's-Microsoft Deployment Toolkit (for image creation)-PowerShell-Batch Scripting-PHP/Codeigniter Projects:-Price Rank Tool (worked with cars.com to get data for dealers to price competitively)-API for Data Warehouse-Automation with Autotask a.)Electron App for ticket submission and WMI calls b.)Attachment post to SOAP XML Web Service c.)Ticket creation Automation Python SDK-Standardized windows 10 Image using MDT-Automated Win 7 upgradeMaintain in house apps and automation:-Ticketing System-Sales Portal-Parts Catalog-SSIS packages pull data from PostgreSQL to MSSQL-Python Automation for reports, monitoring, and ticket generation-Server Monitoring with SolarWinds SQL DB and javascript-TV rotation tool (loads reports into HTML tables and places that into iframes)-Linux Servers for leads flow

Sole team member for support of all internal and public web applications.Handled data pull requests postgresql and pythonBuilt automation tooling for daily tasks using python, postgresql, and pre built nodejs API'sHandled production deployments with JenkinsHelped troubleshoot infrastructure issues on AWS and k8 containersdesigned and built out weekly reports for all tasks completed by support teamtroubleshooting of any data discrepancies for patients between applications. troubleshooting of nodejs API's, python automation, and all backend services.

Provide support for environments hosted by armor or other cloud hosting providers.Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.Troubleshoot issues in support of cloud application services that are geared towards a security centric EnvironmentConsult with customers to determine virtual hardware, software or system functional specifications.Proactively monitor environments and respond to alerts of system and application issues.windows server 2008-2016 management and supportLinux Servers (Ubuntu, CentOS, RedHat)Firewall ManagementUnderstanding of TCP/IPUnderstanding of DNSUnderstanding of SSL / VPNVMware ESXi for managing and maintaining servers.Powershell v5 -BeginnerVPN Support. Make sure users can connect to the VPN and resolve anyissues preventing them from connectingSSL Certificate assignment and installation Bomgar for remote connecting to end users PCAtlassian Suite for ticketing and documentation

○ windows server 2012-2016 support○ Networking support○ Cisco Meraki○ VMware Vsphere○ Hyper-v○ Powershell v5 -Beginner○ Windows 10 support. Make sure the OS is running properly fixed registryissues, printer issues, logins, Software issues, assigned admins.○ Office Support. Support and installs of all Office 365 products.○ ERP Support. Support for Infor Sytline. Manages and integrates ourdepartments through a single application.○ VPN Support. Make sure users can connect to the VPN and resolve anyissues preventing them from connecting○ Exchange Server. Assigned Office 365 licenses, set up DL lists and userpermissions○ AD. Set up users via AD reset password set group policy, unlock accountsect.○ Citrix. Support and install○ Hardware Repair. replace hardware as needed○ MAC OS○ Bomgar for remote connecting to end users PC○ Spiceworks for ticketing system○ Vsphere VMware for managing and maintaining Windows servers.○ Set up new PC's with users and properly assign new PC to the domain● Designed Raspberry Pi to start a program on startup that will run an advertisement on the TV in the entrance. Used raspbian and set basic commands to run at startup. Mapped a windows network drive so the advertisement can be updated in real time without needing to touch the raspberry pi. To run the ad/demo I used Pipresents.

Provide support for all of our users in the hospital by using tools such as Lansweeper, Active Directory, Sophos Antivirus, SCCM, Remote Desktop Connection, Microsoft Exchange Console, and many years of troubleshooting skills. I provided support for a wide range of software such as EPIC’s One Chart Software, Adobe Creative Cloud, Windows OS, MAC OS, Cisco Anyconnect, Shoretel Phone Directory, ImageNow, Meditech, and much more! I worked on projects where I was trusted to manage myself efficiently such as, Imaging a unique Windows OS on over 20 PC’s at a time then patching network cables in our network closet to make sure the PC’s are hooked up to our private network and deploying them to the end user while making sure the end user is satisfied with the result, Setting up Jaco Karts for one of our departments so they can have mobile Workstations and Providing remote connection for our off-site users.I manage a phishing campaign to train our users on the dangers of social engineering by Creating phishing emails for over 2000 users. Once the email was opened or replied to. The user would get assigned to a group called clickers. Then I would send out an email to the users stating that I performed this campaign on the hospital and assign them videos by Kevin Mitnick on how to avoid phishing emails. I have successfully dropped our percentage of users that were clicking on these emails and exposing our company data, from 46% to 8%. I am currently working on a course that I will be teaching to the 8% of our users in person.

Provide excellent 24/7/365 customer service support to both internal and client requests with timely fulfillment or engagement of escalation team. Support each platform through it's lifecycle starting in development, quality assurance, client testing and production. Create or modify documentation to be up-to-date with the newest confirmed information and assist in research requests on any internal or client related issues. Engage technical support, systems administration and development teams for resolution of internal and client relate production issues to resolve them quickly and efficiently. Provide support and administration for linux, Windows systems daily. Provide backup support for system administration when needed (replacing end user equipment to assisting with regularly scheduled maintenance windows).Support client facing tools such as WebRules, Zui / Zeb / ZOrigonate, and Diakon as well as internal tools Jira, Confluence, Bugzilla, and Lotus Notes. Utilize ticket tracking systems by Atlassian and to manage a problem throughout the lifecycle. Provide support for a multiple international data center network with cross application support with an emphasis for real-time response for instant credit decisioning in the production environment. Create custom scripts and commands in bash to utilize time wisely with a focus on functional, easy to use scripting to increase work speed.Troubleshoot LDAP, connectivity, virtualization, applications, email, VPN and token system, Linux MQ managers, Windows and Linux server configurations to provide support to the requesting party within Service Level Agreements. Work with internet providers on a high level to resolve connectivity based issues that include intrusive testing on a down circuit. Provide professional notifications to clients that are affected by a major production issue and help provide a timely resolution.

Repaired anything related to technology from laptops, desktops, phones, printers, tablets, TV's, soldering motherboards, Installing operating systems and troubleshooting various problems.

Drew blood and ran tests for doctors to view results. maintianed a high standard of hygene for patiant saftey and took care of each individual patiant to the best of my abilities.

Web Development in WordPress. The knowledge for the client to operate with technical support.

○ JS for interaction with the webpage○ HTML for the structure of the webpage○ CSS to style the webpage○ Mongo/Mongoose for database and user authentication also used a jslibrary for user auth I do not remember what I used. Used the CRUDmethod.○ ExpressJS also for server but allows for easier use to make a RESTFUL app○ NodeJS for server○ JQuerey easy to use JS library for interaction with the webpage○ EJS to integrate the JS into the HTML for example the data from thedatabase or an API○ API via JSON used many API’s to gather information. For example, mymovie app shown in the codepen link below○ Wordpress for quick website builds. A drag and drop kind of method tobuilding websites○ http://www.academiemusique.org/○ https://codepen.io/R3DWOLF/pen/QKqrjY○ Cloud9 for my free hosting service and IDEhttps://ide.c9.io/redwolf12/webdevbootcamp