Senior Product Marketing Manager: Engagement And Retention
San Jose, Ca, Us
Product Focus: Photoshop, Lightroom, Premiere Pro, Rush- Created, implemented and lead the global customer engagement and retention strategy for users across Photoshop, Lightroom, and Premiere Pro in excess of $20M+ in ARR for FY20 and $22M+ in ARR for FY21.- Correctly identified, A/B tested, and improved Premiere Pro’s crash rate by 10% resulting in $3M+ in Q1 ARR.- Developed, pitched, and subsequently lead numerous in-product improvements and updates that were launched across the global products of Photoshop, Lightroom, Lightroom Classic, Premiere Pro, and Rush.- Led 50+ A/B test and experiments to achieve the our G&E FY20/FY21 engagement and retention ARR goals.- Ideated and integrated improvements to new user onboarding experience increasing download and Wk1WAU- Led cross functional weekly growth squad meetings; Data Science, Analytics, Product, Engineers, Design.- Responsible for identifying and improving UX to help new users achieve early success in product.Rethought the user cancellation flow by improving UX resulting in increased user retention percent and ARR.