Governance, Risk Management, and Compliance (GRC) engineering; building high-performance tooling to enable M365 engineering teams to meet GRC commitments at cloud scale.

• Entrepreneurial leadership in establishing and maintaining a small business as an LLC• Manage front-office and back-office functions for a medical-legal case review consultancy • Designed and maintained infrastructure for secure records storage• Coordinated customer acquisition and servicing, case/project management• Serviced payables, receivables, expenses and budgets, managing all billing and accounting (Quickbooks)• Completed taxes and other legal/business filings, served as business Registered Agent and legal administrator of retirement/401k plan

• Led a team of cloud developers during Office365 transition over a nine-year span.• Designed and coordinated development of the Office 365 (Exchange Online) large-scale directory service, requiring cross-team collaboration both within Office365 and the larger Microsoft corporate ecosystem. • Transitioned Exchange as a cloud service from a purely on-premises technology into a cloud service capable of supporting billions of mailboxes. • Translated customer needs and design vision into functional specifications for implementation by development team, managing technical project end-to-end as product owner.• Analyzed and predicted directory scale and capacity needs for cloud transition, successfully ensuring high performance and uptime metrics as usage of the service grew exponentially.• Technical design and integration of PowerShell “Delegated Administration for remote management” (Patent US20100281173 - https://www.google.com/patents/US20100281173)• Represented Microsoft and Office365 as a technical speaker at a variety of large technology conferences (TechEd, Exchange Connections, TechReady).• Coordinated compliance for and represented Exchange Online service through various government and other compliance audits.

• Provided technical and product leadership to the world-wide support team by acting as an escalation point for the most technically challenging and politically charged issues involving the Exchange product family.• Achieved Microsoft Certified System Engineer (MCSE), Microsoft Certified Master (MCM), and Microsoft Certified Architect (MCA/”Ranger”) certification.• Used advanced troubleshooting techniques including trace analysis, source code review, and user-mode debugging to resolve complex issues.• Collaborated with Technical Leads, Escalation Engineers and customer executive leadership to ensure the timely resolution of critical/down incidents. • Mentored other engineers and assisted on technical issues.• Served as the initial support point of contact for Microsoft early-adopter customers through two full product beta cycles and releases. Resolved customer issues and engaged the individual development teams as necessary to ensure rapid resolution of customer issues. • Developed a concentration area to better support customers with Exchange on MSCS (Cluster) scenarios. As Exchange clustering liaison between PSS and the Exchange clustering dev team, ensured excellent cross-group communication.• Developed and presented in-depth technical training for Exchange Server, including Web Casts available on the public Microsoft website, streaming media presentations, and classroom delivery of new-to-product courses up to level-400 training. Created and reviewed whitepapers, technical books, and Knowledge Base articles for Exchange product group.• Performed customer onsite-service visits to rapidly resolve customer issues, review scenario supportability, and maintain excellent customer satisfaction.

• Migrated 400-workstation office from Token-Ring and Shared Ethernet to optimized and monitored Switched Ethernet, including high-speed datacenter backplane.• Developed consistent and effective procedures for rapid setup of several hundred workstations using imaging and automation techniques.• Migrated 400-workstation office from Novell Netware to Windows NT Server.• Designed and implemented dynamic Intranet to provide enhanced Technical Support performance, utilization and efficiency statistics.