Evan Ritter Email & Phone Number

Bartlesville, Oklahoma, United States

o Respond to calls and tickets regarding technical issues or questions throughout the company: troubleshooting software, installing/troubleshooting/replacing hardware, customer service, identifying cybersecurity hazards, research, timeliness, incident management, documentation, issue escalation, coordination, follow-upo Profile management using Active Directory, Azure, Office 365, VMware, Exchange, Symitaro Maintain running reports tracking licensing, security events, hardwareo Work with vendors to secure hardware, licensing, 3rd party technical assistanceo Train and mentor other service desk analysts

o Application development with C# and Pythono Data management (sort, filter, retrieve, update, create and delete data) in SQLo Web development with JavaScript, HTML, and CSS

o Inspected aircraft for safety and air worthiness, diagnosed, troubleshot, and maintained over $150M worth of assets.o Removed and installed aircraft components: actuators, motors, hydraulic/pneumatic systems, flight control surfaces, landing gear.o Trained and mentored over 20 airmen, positively affecting retention rate and day-to-day performance.

Stillwater

Collinsville

Bachelor'S Degree, English

Activities and Societies: Tau Kappa Epsilon

Computer Software Engineering

Computer Science