Evandro Lorenzoni Email & Phone Number

Florianópolis - Brazil

Currently, as the Head of Business Operations & CS at Innoway, I lead the areas of Operations/Implementation, Customer Success, Legal/Contracts, and share financial leadership. However, since 2021, my scope of work has expanded to include People Management and an active role in Product Development.OPERATIONS/IMPLEMENTATION: I implemented agile methodologies such as Lean and Scrum, optimizing our processes for greater efficiency and resource utilization. This included restructuring… Show more Currently, as the Head of Business Operations & CS at Innoway, I lead the areas of Operations/Implementation, Customer Success, Legal/Contracts, and share financial leadership. However, since 2021, my scope of work has expanded to include People Management and an active role in Product Development.OPERATIONS/IMPLEMENTATION: I implemented agile methodologies such as Lean and Scrum, optimizing our processes for greater efficiency and resource utilization. This included restructuring workflows, training teams, and introducing continuous reviews to maintain our excellence in delivery. Notable results include significant cost reductions, with deliveries becoming 48% more economical and 75% faster.CUSTOMER SUCCESS: I lead the development of the Customer Centric Platform (CCP), an innovative initiative focused on evolving CS from a reactive posture to a predictive and customer-centric strategy. This project, still in its early stages, introduces a customer classification and segmentation matrix that dynamically adjusts throughout the journey, benefiting departments such as Sales and Operations. I built this department from the ground up, improving processes and team qualifications with the goal of transforming CS into a sales lever by using data to anticipate and connect customer needs with our solutions.TECHNOLOGY DEVELOPMENT: Led the team responsible for implementing the data cleansing process and structuring Innoway’s database, focusing on process automation and report generation, while also working on the architecture and planning for future technological innovations for the company.FINANCIAL CO-MANAGEMENT: Developed a Product Pricing Matrix specific to Innoway’s business model, with precise analysis of operational costs and an efficient methodology for allocating indirect costs and calculating acquisition costs. Show less

Florianópolis, Santa Catarina, Brazil

ACTIONS & IMPACTPEOPLE MANAGEMENT: Between 2022 and 2023, I implemented well-being and connection policies among employees. Some of the initiatives included: I created a virtual office in the "metaverse" called Innoverse, which integrated teams like never before in the hybrid and remote work model. I structured an internal social network (which measured the organizational climate and allowed interaction and gamification between departments, as well as bonuses), implemented the quarterly… Show more ACTIONS & IMPACTPEOPLE MANAGEMENT: Between 2022 and 2023, I implemented well-being and connection policies among employees. Some of the initiatives included: I created a virtual office in the "metaverse" called Innoverse, which integrated teams like never before in the hybrid and remote work model. I structured an internal social network (which measured the organizational climate and allowed interaction and gamification between departments, as well as bonuses), implemented the quarterly 1:1 Day event (for 360º structured feedback sharing), established controls for time banks and efficient time management for employees, and centralized and structured a shared drive in the cloud to organize all the daily work documents and files for the teams.LEGAL/CONTRACTS: I implemented a quarterly review methodology to enhance the accuracy and transparency of these documents, ensuring legal compliance and the protection of the company. I work directly on the systematic drafting and updating of essential legal documents for Innoway’s operations and corporate governance, including social contracts, partner agreements, official documentation, and operational contracts such as NDAs, service agreements, partnerships, HR matters, as well as investment agreements.PRODUCT DEVELOPMENT: Between 2021 and 2022, I worked directly on the algorithm that made the Innoway methodology tangible, calculable, and scalable. I developed and refined low-tech processing systems. After 2022, I continued mentoring and providing inputs for the evolution and improvements of this system. The introduction of this processing mechanism resulted in an 83% operational cost reduction, as it eliminated the need to hire third parties for statistical calculations and data processing, making the methodology and calculation algorithm 100% proprietary. Show less

Florianópolis, Santa Catarina, Brasil

As a Operational, Projects, and Oversight Advisor at Instituto Domlexia, I work to ensure the integrity and transparency of the institution's finances by rigorously applying accounting standards and monitoring financial practices to ensure compliance with legal and regulatory obligations. My experience in leadership and business operations enables me to contribute to resource optimization and the continuous improvement of financial management practices. My role on the fiscal board is guided by… Show more As a Operational, Projects, and Oversight Advisor at Instituto Domlexia, I work to ensure the integrity and transparency of the institution's finances by rigorously applying accounting standards and monitoring financial practices to ensure compliance with legal and regulatory obligations. My experience in leadership and business operations enables me to contribute to resource optimization and the continuous improvement of financial management practices. My role on the fiscal board is guided by a strategic and innovative vision, combining compliance with the constant pursuit of efficiency and sustainability. Thus, I aim not only to oversee but also to add value to the Institute, ensuring that its financial operations are conducted with excellence and responsibility. Show less

Florianópolis - Brazil

ACTIONS & IMPACT: The innovative ideas I was able to implement as an analyst led to my promotion to Corporate Department Manager. I continued with the plan to implement the zero-paper initiative in other areas of the company, convincing my peers that the initial effort was greatly outweighed by the subsequent agility. Focusing on innovation and operational excellence, I initiated the architecture for the future implementation of a compliance structure, aimed at increasing client trust during… Show more ACTIONS & IMPACT: The innovative ideas I was able to implement as an analyst led to my promotion to Corporate Department Manager. I continued with the plan to implement the zero-paper initiative in other areas of the company, convincing my peers that the initial effort was greatly outweighed by the subsequent agility. Focusing on innovation and operational excellence, I initiated the architecture for the future implementation of a compliance structure, aimed at increasing client trust during the process of transforming companies from "Ltd" to "S.A.".SCOPE OF RESPONSIBILITIES:Operational and Strategic ManagementCompliance and RegulationTeam Development and TrainingInnovation and Technological ImplementationClient Relationship ManagementProcess Efficiency and ImprovementRelationship with Public Authorities Show less

Florianópolis E Região

AÇÕES & IMPACTO:Enquanto analista, tive a satisfação de introduzir a ideia de que era possível ter uma operação com papel ZERO. Após convencer a liderança, iniciei um processo de reestruturação da área societária da empresa criando e estabelecendo processos pautados em metodologias ágeis, digitalização de documentos e uma cultura fundamentada na transparência, fácil e rápido acesso às informações e status dos processos societários em andamento e a análise de desempenho pautada em dados… Show more AÇÕES & IMPACTO:Enquanto analista, tive a satisfação de introduzir a ideia de que era possível ter uma operação com papel ZERO. Após convencer a liderança, iniciei um processo de reestruturação da área societária da empresa criando e estabelecendo processos pautados em metodologias ágeis, digitalização de documentos e uma cultura fundamentada na transparência, fácil e rápido acesso às informações e status dos processos societários em andamento e a análise de desempenho pautada em dados mensuráveis. Trabalhei também em novas formas de atender e se conectar com o cliente, gerindo sua ansiedade e trazendo-o para uma posição ativa e participativa nas demandas por eles solicitadas. ESCOPO DE FUNÇÕES:Atuação direta na condução de demanda societárias. Consultoria e execução de processos de Constituição, alteração, transformação e baixa de sociedades limitadas, anônimas e demais tipos societários. Elaboração de Contratos Sociais, Atas e demais documentos jurídicos e contábeis necessários para entrega de soluções empresariais. Show less

Florianópolis - Brazil

ACTIONS & IMPACT: In this experience, which marked my professional journey, I had the freedom to disrupt the teaching process at this institution by implementing the flipped classroom model and evaluation methods that promoted critical thinking and dynamic group actions for solving assessment questions. I updated curricula and syllabi to align them with the latest trends in labor law and tax strategies, enabling business administration students to stand out as future leaders in the market, with… Show more ACTIONS & IMPACT: In this experience, which marked my professional journey, I had the freedom to disrupt the teaching process at this institution by implementing the flipped classroom model and evaluation methods that promoted critical thinking and dynamic group actions for solving assessment questions. I updated curricula and syllabi to align them with the latest trends in labor law and tax strategies, enabling business administration students to stand out as future leaders in the market, with a broad vision rooted in the practical reality of the corporate world awaiting them after completing their degree.SCOPE OF RESPONSIBILITIES:Member of the Faculty of Business Administration, teaching courses in Basic Law, Organizational Sociology, and General Sociology applied to Business Administration.Evening Period. Show less

Florianópolis - Brazil

ACTIONS & IMPACT: In collaboration with a colleague, we drove significant innovation in contract management by developing a low-tech control system, focused on process realignment and constant data analysis. This system not only facilitated contract access and management for all departments but also laid the foundation for a continuous improvement culture in the contracts area. Through this work, we increased operational efficiency and provided a precise view of contract expiration dates and… Show more ACTIONS & IMPACT: In collaboration with a colleague, we drove significant innovation in contract management by developing a low-tech control system, focused on process realignment and constant data analysis. This system not only facilitated contract access and management for all departments but also laid the foundation for a continuous improvement culture in the contracts area. Through this work, we increased operational efficiency and provided a precise view of contract expiration dates and adjustments, implementing something innovative within the company, reinforcing the commitment to effective resource management—time, money, and people.SCOPE OF RESPONSIBILITIES:Monitoring processes and managing actions in coordination with the external law firm, drafting extrajudicial notifications.Analysis and drafting of contracts and amendments.Negotiation and analysis of contracts for various departments, particularly IT contracts, with an emphasis on banking data transfer products, drafting letters, notifications, and contract reviews.Support in bidding processes, analysis, and management of powers of attorney. Show less

Florianópolis - Brazil

ACTIONS & IMPACT: I was directly involved in credit recovery actions, where I had several successes in recovering amounts considered difficult to recover. This was my first opportunity to redesign workflows aimed at greater effectiveness and resource optimization to better manage contracts and bank credit notes, as well as to effectively advance stalled legal actions. During this time, despite holding only an assistant position, my active bar certification (OAB) allowed me to directly represent… Show more ACTIONS & IMPACT: I was directly involved in credit recovery actions, where I had several successes in recovering amounts considered difficult to recover. This was my first opportunity to redesign workflows aimed at greater effectiveness and resource optimization to better manage contracts and bank credit notes, as well as to effectively advance stalled legal actions. During this time, despite holding only an assistant position, my active bar certification (OAB) allowed me to directly represent the financial institution in legal actions during transitions between outsourced law firms.SCOPE OF RESPONSIBILITIES:Managing financial controls involving litigated and non-litigated borrowers.Monitoring and advancing enforcement processes and contract reviews, as well as other banking law cases.Drafting legal opinions on a variety of topics.Analyzing and drafting contracts and amendments.Developing viable legal solutions for cases involving financial operations.Credit collection and recovery. Show less

Florianópolis - Brazil

ACTIONS & IMPACT: During my internship at the Criminal Special Court, I quickly transcended the typical duties of an intern by actively engaging in conciliation hearings and representing the presiding judge in conducting judicial acts. My efforts expanded to improving the organization of hearings, where I collaborated on optimizing schedules and training new conciliators, thereby enhancing the efficiency and agility of the judicial process. These initiatives resulted in more effective case… Show more ACTIONS & IMPACT: During my internship at the Criminal Special Court, I quickly transcended the typical duties of an intern by actively engaging in conciliation hearings and representing the presiding judge in conducting judicial acts. My efforts expanded to improving the organization of hearings, where I collaborated on optimizing schedules and training new conciliators, thereby enhancing the efficiency and agility of the judicial process. These initiatives resulted in more effective case management, reducing waiting times and increasing resolution rates, demonstrating my commitment to innovation and operational excellence within the justice system.SCOPE OF RESPONSIBILITIES:Managing hearing schedules.Managing and training the volunteer conciliator team.Conducting conciliation hearings, penal settlements, and assisting in evidentiary and trial hearings. Show less

Bacharelado Em Direito, Direito Civil

Pós-Graduação Em Direito Digital E Compliance, Law

Master Of Business Administration (Mba), Gestão Empresarial

Executive Mba, Gestão De Negócios, Controladoria E Finanças Corporativas