IT executive responsible for operating the Data Operations Center and Product Platform Support for Latin America, reporting to the VP of technology.Interim role as Technology Manager (Onpremisse Infrastructure, Cloud and Information Security) adding the duties of Data Ops and Support Center.Responsible for building and organizing the Company's DataOps Center, focusing on data-based predictive observability for customers. Experience in optimization and operational efficiency with high-performance teams.Leadership of projects to increase the reliability and resilience of proprietary products, creating a new observability and automation stack.Main projects:DOC: Adaptation of Data Ops Center under best market practices, improving operational and financial efficiency in the area by 65%. Creation of an observability platform focused on data, generating predictability in the performance of customer incidents. Creation of an improvement and innovation roadmap using SRE culture as a base. Creation of a team training and qualification program. Creation of indicators and goals aligned with corporate strategy. Improvement in customer satisfaction levels.Platform Support: Creation of performance indicators for the service team such as (First Call Resolution, Main Time to Resolution, Problem Management, and Incident Management) based on ITIL methodology. We are creating an incident and problem management process aligned with the product and cloud computing team.

As infrastructure and cloud manager, I led the (Infrastructure, Database and Observability) teams.The main responsibilities were:Management of technology indicators, KPIs, security vulnerabilities in servers;Ensure 24x7 high availability for Onpremisse and Cloud bank systems.Management of innovation projects;Budget management (CAPEX and OPEX), contract management and IT infrastructure suppliersMain projects:- Cloud journey project: Migration of more than 100 systems and more than 1,000 servers to the cloud. Participation in the portfolio, migration and operations working group, where the entire definition of the cloud operating model is carried out (backup/restore, DR, AMIs, Database, IaaS, PaaS and SaaS. Definition of systems architecture and waves of migration.- Onpremises Data Center Migration Project: Creation of planning, definition of technology and equipment, and negotiation with suppliers to acquire equipment.- Migration from ExaData Onpremisses to ExaCS Cloud: Exadata Onpremisses environment migration project to Oracle's Cloud, generating contract cost reduction and operational efficiency.- Observability: Creation of a technology and business observability stack, generating indicators of impacted customers, anticipating problems and acting proactively with the command center and other technology areas.

CCoE (Cloud Center of Excellence) team management for definitions of standards and reference architecture, as well as migration waves.Definitions of maturity processes for the journey to the cloud.Technical leadership of cloud journey project.Migration of more than 400 systems and more than 17,000 servers to the cloud, being the largest Multi Cloud lift and shift project in Latin America.

IT Management: Technical Support, Infrastructure, Cloud Computing (Azure, AWS, Google Cloud, Oracle Cloud), DevOps, BI, Information Security, IT Governance, and Projects.Management and leadership of the Infrastructure and Cloud business unit with more than 30 professionals, creating products for sale (SLA, scope, values, processes), and supporting them in the service center.Technical leadership and project management of more than 30 employees.Main Projects:Internal project: 30% increase in revenue for the Cloud Computing infrastructure business unit. Creation and standardization of products for offers. Standardization of deliveries and evaluation of project execution.Internal project: Onboarding of new Cloud partnerships (AWS, Google Cloud, Oracle Cloud), and Modern Workplace (Zimbra, Google G-suite).Modern Workplace: Leadership and execution of projects to increase productivity and cloud collaboration with a suite of applied Office 365 applications, such as Microsoft Teams, Sharepoint, Planner, Zimbra, and G-suite.CASB-based security (EMS-Microsoft and Netskope): Classification of information, the definition of security policies for DLP, creation of risk-based conditional access rules, information tracking, encryption, and endpoint management.Journey to the cloud: Leadership and execution of projects to define a strategy for the journey to the cloud, best cloud solutions for current infrastructure, evangelization of concepts PaaS, SaaS, and DevOps in Azure, AWS, Google Cloud, and Oracle Cloud.

Managing Infrastructure, service desk information security (SOX), and database.Management project and activities of innovation and improvement of IT, management budget, service level control, and availability (KPI) of systems ERP SAP and TOTVS RM, Portal B2C, and legacy systems.Main Projects:Migrating of Data Center (Storage, VMware, Database Servers (SQL), Windows Server 2012) with core systems (ERP, SAP, Student Portal)Restructuring the service desk process, and infrastructure project control.Implementation of service level controls and availability, and management services tools.

Management IT services, infrastructure team, service desk, telco, change management, database administrator, and information security to Shared Service center of Gapnet Group.Management project and activities of innovation and improvement of IT, management budget, service level control, and availability (KPI) of systems ERP Microsoft Dynamics AX, Portal B2B, and legacy systems. Main Projects:Save IT costs and improve the level of telecom services (12%), firewall (50%).Deploy of ERP Implantação de ERP Microsoft Dynamics AX para contas a pagar e receber gerando maior controle operacional da área de negócio e diretoria financiers.Definition and implementation of Information Security program, teaching workshops of security risks, and active participation of the information security committee.Definition of internal service desk process according to ITIL and ISO 20000 Methodology and creating security policy according to ISO 27001 standard.Implementation of technical solutions: Mobile Device Management, MDM – AirWatch, Firewall solution, restructuring hosting data center, and Avaya PBX.

Accountable by a management agreement and technical teams of infrastructure, data center, service desk, telecommunications, systems, information security, and budget management.Project management and administration of network, data center, servers, cabling, routers, firewall, backup-restore, information security, e-mail, ERP, CRM Microsoft Dynamics, and legacy systems.Main Projects: Implementing: infrastructure to ERP and E-commerce, file server, e-mail GoogleApps, PABX Siemens, Linux firewall to Fortinet, virtualization of servers with VMware and Storage Middle, Kaspersky antivirus, upgrading computers and printers, cabling, new corporate stores and definition of information security policy.Reduced costs in agreements with suppliers from telecommunications, data links, and printers.

Coordination of infrastructure and technical support, information security, TOTVS ERP systems.Main Projects:Definition and implementation of the Information security policy supported by ISO 27001.Infrastructure restructuring: File server, AD, antivirus, backup, and structured cabling.Implementation of the production control system, corporate webmail, firewall solution, and web content filter - Sonicwall, dedicated link, cost reduction in telecom contracts, printers.

Responsible for data center, cabling, router and switch, servers, Microsiga ERP, legacy systems, backup restore, BackupExec, Arcserve, Active Directory, DHCP, DNS, WSUS, DC, and Exchange.Service level control (KPI), dimensioning of links, equipment and network infrastructure.Main projects:Deployment of antivirus e-trust, WSUS, ERP Microsiga infrastructure, and Exchange migration.