Credited Projects: Last of Us Part 1 (2022)(PS5)Last of Us Part 1 (2023)(PC)Last of Us Part 2 Remastered (2024)(PS5)

• Setting up College campus events including microphones, cameras, andsoftware needed. Resolve tickets via Jira/Footprints ticketing system andownership of issues assigned.• Use Monitoring Software to collect data on supported machines to make provide immediate assistance when a machine goes down • Use data analytics to refine and improve support strategy such as how oftena user is using a specific piece of technology and what is the failure rate of said technology• Work on large team projects and work towards a common goal whilemaintaining a positive attitude and relationship with co-workers in asometimes stressful and fast pace environment• Provide excellent customer service and experience with end usersincluding installation of software and training on software use.• Troubleshooting and maintaining a wide variety of technology on a largecampus including the building, installation, and deployment ofsaid technology.• Create and maintain documentation outlining SOPs andcreate documentation for end user on use of installed software andtechnology.• Manage an various images for college campus and computers for bothstaff and professors using Ghost server imaging software.• Work with end users to decide which software and hardware would workbest for the departments needs and provide a quote based on budget

• Use software such as TweetDeck and Hootsuite to manage multiple social media accounts on a professional level• Experience sticking to company brand and making sure fan engagement increased on all social media platforms• Increased client connections and main website traffic via social media sites such as Twitter, Facebook, Reddit• Experience with planning and execution of multiple giveaways on Twitter

• Experience leading a team of 4 - 5 people to a common goal and keep team morale high• Experience providing excellent customer service and making sure department meets and exceeds customer service expectations• Keep department clean and organized so that customers can find what they need• Experience and understanding of company goals and how best to meetsaid goals by using efficient delegation techniques and playing to my teams strengths• Experience taking responsibility for a department and taking pride in thesuccess of my department • Management of incoming shipments for my department and working with external vendors to set up end caps and displays for new electronic products

• Work on tasks assigned unsupervised and complete tasks in a timelymanner to meet project deadlines.• Shadow Telecommunications Project Manager and assist with day today tasks. This includes keeping assisting with removing any blockersthe telecommunications team may have.• Ability to understand and take valuable notes during full staff meetingsand translate those notes into meaningful changes based on feedback• Access and pull information from large databases and turn that data intomeaningful information for staff meetings

• Provide excellent Customer service to provide customers with a positive experience inthe largest Puma location in the bay area• Learn and Digest product knowledge to enhance your customer service skills and provide customers with competent answers when they ask about products• Stay overnight and work long shifts to switch out store layout and products once every season• Work with brand new and experimental product decision in a flagship store and provide valuable data to corporate on successful products.