In this role, I design market expansion and retention plans by focusing on present resources, infrastructure requirements, business development prospects, political climate, regulatory and contract compliance, and labor relations to ensure a first-in-class customer experience while delivering profitable market growth. I am responsible for highlighting requirement gaps and develop solutions to close issues, as well as engage with local teams to resolve problems. I lead discussions with numerous labor unions to settle labor contracts and develop a balance between organizational expectations with employee needs and offer expert advice, analyze information, and procedures to keep all business lines focused on operational activities and processes to improve operational performance. I bargain multi-year municipal contracts, customer, and vendor agreements on broad scale to achieve consensus and deliver on expected financial results.Some of the key accomplishments are as follows:• Promoted to present role from the general manager by consistently delivering exemplary performance and identifying, developing and exporting numerous individuals to higher-level management positions within the organization.• Generated $1.1B revenue annually by directing all operations in Central and Northern California.• Led 11 business unit general managers in the Central and Northern California region as well as oversaw workflow processes of 1,700 staff members to deliver exceptional customer service and ensure company financial targets are achieved.• Recruited, selected, and mentored candidates and staff for the management team in accordance with business culture to build high performing work organizations.• Collaborated with local site leadership to identify issues, conduct root cause analysis, and establish remedial action plans, as well as ensure accountability for financial and functional outcomes.

I led a multi-operational business unit, including collection operation, material recovery facility, landfill, compost operation, and C&D processing facility with yearly revenue of $200MM and a workforce of 330 union and non-union employees to accomplish established organizational goals. I have guided functional leaders across cross-functional departments such as operations, maintenance, sales, finance, human resources, safety, compliance, and engineering delivering exceptional customer service while exceeding company performance expectations. I employed proactive change initiatives to enhance customer satisfaction, operational efficiency, and profitability of the organization. I have negotiated CBAs with various labor unions through excellent interpersonal communication, teamwork, relationship development and consensus-building. I have analyzed and identified areas of opportunity across numerous operating units by consistently reviewing monthly profit and loss statements.My major contributions related to this role are as follows:• Oversaw $25MM yearly capital budget, including choosing, obtaining, and examining equipment and infrastructure to achieve maximum usage and ROI targets.• Achieved regular position in top 10% on leadership effectiveness scorecard for excelling on KPIs, P&L performance, GOE, safety, compliance, customer experience, employee engagement and turnover.• Selected as 1 of 15 general managers from a list of over 200 as a mentor in the organization's General Manager Accelerated Program (GMAP) - training and mentoring new general managers for their role in the organization.• Raised business unit financial performance by 38% and safety performance by more than 80% resulting in acquiring place in the top 10 out of 163 business units.• Expanded year-over-year profit margin by 18% and EBITDA by 22% through implementing stronger processes around decision making and by improving revenue-generating activities and cost containment efforts.

I have headed a multi-operational business unit with annual revenue of $50MM and a workforce of 80 union and non-union employees for effective delivery of services. I have earned several long-term service contracts with municipalities throughout San Francisco Peninsula by conducting successful negotiations with different stakeholder groups. I have also updated drivers, operating engineers, and machinist unions regularly by presenting and sharing cost-benefit analyses of business.Key accomplishments:• Rewarded with $270MM municipal contract for regional solid waste and recycling services over 15-year period due to exemplary service performance, community engagement, political strategy, and business relationships.• Formulated and implemented transformation initiatives leading to 42% growth in year-over-year EBITDA.• Presented consistently to elected officials at city, county, and state levels to raise awareness and public engagement.• Created a long-term system for monthly business reviews for all operating divisions, assuring increased accuracy of financial forecasts and projections.• Raised employee engagement scores by 37% resulting in the highest employee engagement scores in company across over 400 operating units.

Headed the City's largest department managing 80 employees leading the daily operation and maintenance activities for the City’s water, recycled water, wastewater, streets and fleet services. Providing strategic direction and vision to the City Manager and City Council on issues related to the delivery of critical services. Working collaboratively with other department heads to effectively deliver on City Council initiatives.Key accomplishments include:• Researched, selected, and implemented new wireless technology improving efficiencies and reducing labor costs by 10%. • Implemented employee engagement program reducing employee turnover by 48%. • Developed and constructed the City's electric vehicle charging station infrastructure starting Phase I of a multi-phase, multi-year build out.• Initiated and ordered the City's first electric vehicles in the fleet.• Researched, selected, and implemented new Public Works issue reporting and service delivery technology vastly improving reporting and resolution for residents.

I have directed multi-operational, regional business unit yielding $125MM in annual revenue with 400 union and non-union personnel. I have served as Business head of the company's 3rd largest operating unit, including a huge collection operation, material recovery facility, and two transfer stations.Major achievements:• Reduced overtime expense by 40% and GOE by $1.5MM through implementation of new operating processes and cost containment measures.• Accomplished $1.2MM year-over-year increase in EBITDA by formulating and applying change efforts.• Created and executed firm processes to manage municipal requests for proposal for contracts of more than $2MM.• Designed and delivered new one of a kind suite of services in the region making the organization the first in California to provide its customers with enhanced services.• Raised business unit safety performance by 68% and decreased turnover by 44% through increased employee engagement, improved training routines, regular data analysis and increased awareness and visibility.