Evan Fallon Email and Phone Number

•Manage daily oversight of Customer Service •Lead and supervise 3 unionized staff, 7 student employees, and 3 Parking Ambassadors •Reconcile daily transactions and monthly statements totaling approximately $3 million annually in sales to maintain logs and receipts of spending•Create quarterly KPI reports to track sales and expenses of the department•Utilize third party vendor software to streamline parking operations and manage daily oversight and usage•Overseeing all usage/billing of the leased parking facilities •Assist with parking enforcement on campus •Assists Transportation Department as directed •Liaison with University’s car sharing service to ensure proper invoicing and smooth operations•Plan and coordinate parking for all events on campus•Assisted in the development of improving and streamlining the credit card refund process•Coordinate daily updates to regional transit authorities for active and current community members•Responsible for creating and invoicing external companies and internal departments for services provided•Implement and schedule effective training for staff to set the exemplary standard for customer service •Continually evaluate employee performance ensuring policies and procedures are followed and identify growth opportunities•Coordinate sending unpaid parking citations to a collection agency•Serve as the liaison to the collection agency and RMV for unpaid citations and mark vehicles for non-renewal•Facilitate and chair weekly parking appeals meeting and serve as a voting member as needed•Approve and keep records of all timecards for all direct reports•Conduct all aspects for online parking permit ordering, which includes permit verification, daily processing, mailings, and communications•Utilize university access management system to set building access and control parking inventory•Work closely with university police to test emergency phone equipment regularly •Foster an inclusive work environment

•Assist customers with their financial needs •Assist in Sales and service goals by building customer relationships •Referring customers to the appropriate business partners•Maintain the cash vaults and Atm Machine •Complete audits on cash vaults and teller draws• Complete monthly audits for the branch•Assist customers with opening accounts, wire transfer, certificates of deposit, and loans•Handle deposits, withdrawals, money orders, treasures checks, loan payments, credit Card advances, savings bonds, safe deposit, and foreign currency •Support the operational integrity of the bank complying with policies and procedures

•Assist customers with their financial needs •Assist in Sales and service goals •Referring customers to the appropriate business partners •Assist customers with opening accounts, certificates of deposit•Handle deposits, withdrawals, money orders, treasures checks, loan payments, credit Card advances, savings bonds, safe deposit, and foreign currency •Support the operational integrity of the bank complying with policies and procedures

•Assisted customers with their financial services and needs•Handled deposits, withdrawals, money orders, treasures checks, loan payments •Supported the operational integrity of the bank complying with policies and procedures•Balanced cash draw daily

•Prepared food for patients •Delivered food to patients rooms•Assist Diet associates with patient treatment

•Assisted customers with their financial services and needs•Handled deposits, withdrawals, money orders, treasures checks, loan payments •Supported the operational integrity of the bank complying with policies and procedures•Balanced cash draw daily

•Supervised and managed a staff of approximately fifty employees including Cashiers, baggers, customer service staff, Dunkin Donuts, and florist department •Oversaw all monetary transactions •Balanced employee’s cash draws and helped solve discrepancies •Assisted in overseeing the schedule making sure there was enough coverage and managed sick calls •Worked to resolve customer issues and corrected any complaints •Western Union representative , participated in anti – money laundering compliance trainings•Sold lottery, money orders, and made returns