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ProfileHead of PMO with 20 years of experience within the Information Technology sector. Able to drive Project Management discipline ensuring best practice standards are adhered to. Comfortable leading, coaching and managing a large team of Project Managers. Adept in collaborating with Senior management to identify projects that support Corporate Strategic Initiatives and drive digital transformaton.Skillsets• As a project leader I have managed over 110 projects (please see list below), with the largest project having a budget of $39 million, 15 subcomponents, and a two-year duration• Adept in analyzing and improving business operations. Two such examples are: (1) At Cognizant implemented a backlog of improvements to the Staffing process that reduced cycle time by 700% and (2) At Seamless.com reduced the Restaurant onboarding process from 3 months to about 20 minutes• Stood up two Project Management Offices (PMO) from the ground up: (1) Seamless.com and (2) MasterControl• Nine years of hands-on experience in SAFe including 6 years as a Release Train Engineer (RTE) at two different companies• Proven track record of prioritizing projects, creating work schedules, establishing cadences, regular reporting, implementing metrics, performance improvement and driving for on-time delivery• Formal training in traditional project management from Georgia Tech University and obtained the Project Management Professional (PMP) License• Trained in Scrum in 2008 and continue to use traditional project management and Agile Management methodologies as appropriate• Developed strong communication skills as I have interacted with my Project Team, Stakeholders, Senior Management, Vendors, and Corporate Customers• Created and Managed a project that merged the two largest online food ordering companies: Seamless.com and Grubhub.com• Learned to be adaptable to new/different strategies, programs, technologies, practices, and cultures. Managing the GrubHub.com / Seamless.com merger is one example. The project plan included HR, Finance, IT, Marketing, Call Center, and Development to merge technology, staff, assets and processes
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Director Of Network ProgramsOptum ( Unitedhealth Group )Sandy, Ut, Us
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Delivery DirectorNerdery Aug 2024 - PresentEdina, Minnesota, UsAs a Client Delivery Manager, I leverage over 20 years of experience in client services and delivery leadership to drive client satisfaction and build long-term relationships. I collaborate with growth, pre-sales, and practice leaders to understand client objectives and provide tailored solutions. My role includes:• Establishing and maintaining strong relationships with key stakeholders, including executives and project teams.• Ensuring high-quality deliverables and operational efficiencies while managing risks and negotiating client issues.• Partnering with internal teams to align project staffing and facilitate seamless onboarding and service delivery.• Conducting regular client health assessments and focusing on continuous improvement within delivery teams.• Communicating delivery risks and mitigation plans effectively to key stakeholders.• Strong problem-solving mindset and excellent communication skills. • Enhancing client value by showcasing the impact of our services through success stories and testimonials.
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Delivery Director (Edl)Cognizant Jan 2021 - Aug 2024Teaneck, New Jersey, Us• Managed over $35 million in projects over a three-year period• Responsible for resourcing of those projects including training, career development, discipline and backfilling• Created Bid Models for SOW negotiations• Created feature backlogs that correspond to SOW deliverables• Identified and pursued New Opportunities Lead Generation • Managed project budgets and profit margins• Executive-level reporting on Projects• Mitigated client concerns through diplomacy and by the win/win guiding principle to create long-term partnerships with Cognizant’s clients• Provided leadership and guidance through all the project phases: Initiation, Planning, Execution, Monitoring and Control, and Project Closure• Projects in the following industries: Banking, Manufacturing, Mining and Lifesciences. -
Chief Project Officer - RteMastercontrol / Mc Labs Oct 2016 - Dec 2020• Managed a team of 10 Senior Scrum Masters who in turn coached and led 18 development teams. • Setup SAFe procedures at MasterControl and improved on-time releases to +90%• Managed the flow of Value through the Agile Release Train (ART)• Established and led quarterly planning for all 18 development teams• Tracked and mitigated risk to quarterly objectives • Established bi-weekly status meetings with stakeholders • Led daily SoS with Scrum Master team• Coached leaders and teams on best practices for SAFe and Scrum• Managed ART risks and dependencies and mitigated problems as necessary• Operated within established Lean budgets defined by Senior Management• Established bi-weekly team demos• Chaired bi-weekly System demos with Project Stakeholders• Drove continuous improvement through team and Program retrospectives (Inspect and Adapt) using Agility Health tools• Published Epic/Feature roadmap and adjusted to reflect priorities• Administrator of VersionOne and provided up-to-date metrics on team and program performance• MasterControl SaaS supports Life Science companies with FDA and GxP compliance
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Senior Program Manager - RteDealertrack Oct 2015 - Oct 2016North Hills, New York, Us• Managed the flow of Value through the Agile Release Train (ART) comprising of 8 Delivery Teams.• Established and led quarterly planning• Tracked and mitigated risk to quarterly objectives • Coached leaders and teams on best practices for SAFe and Scrum• Managed ART risks and dependencies and mitigated problems as necessary• Led bi-weekly System demos with Project Stakeholders• Drove continuous improvement through team retrospectives using Agility Health tools• Published Epic/Feature roadmap and adjusted to reflect priorities• Operated within established Lean budgets defined by Senior Management• Published metrics of my Teams and Program -
Senior Program ManagerVisa Nov 2014 - Oct 2015Foster City, California, Us• Contracted by Visa through netPolarity to salvage two failing programs• Ensured the Scrum process was implemented effectively by providing coaching and training for the team• Led Sprint and Release Planning• Managed cross-functional teams for on-time delivery of projects• Kept stakeholders updated throughout the project lifecycle• Identified and managed risks to meet project deadlines• Created release plans and managed production releases• Resolved conflicts and improved team velocity -
Chief Project OfficerGrubhub Aug 2013 - Nov 2014Chicago, Illinois, Us• Built and managed the project plan that merged the two largest online food ordering companies• Merger was successful allowing the two companies to go public with a Market Cap of about $3 billion• Reported directly to Mike Evans (Co-founder of GrubHub) and Sanjay Tiwary (Spectrum Equity)• Continued to manage PMO for Seamless Brand (see below) -
Chief Project OfficerSeamless Aug 2008 - Aug 2013New York, Ny, Us• Built and led the PMO at Seamless• Established Formal Software Development Lifecycle (SDLC)• Implemented Scrum (Agile methodology) for project implementation• Established a system for prioritizing and tracking projects to ensure timely delivery• Designed a new Restaurant onboarding process that shortened the average time from 3 months to 20 minutes• Created Jira Dashboard to manage our project Portfolio• Chaired a weekly Release Meeting to obtain approval and achieve cross functional coordination• Reduced load by 40% on our ordering database for improved headroom for peak processing -
Program ManagerUheaa (Utah Higher Education Assistance Authority) Mar 2007 - Aug 2008• Oversaw the planning and completion of a system-wide upgrade that streamlined their inbound calling infrastructure• Responsible for analyzing and writing business requirements and design specifications for a large student loan servicing platform• Managed multiple large and small-scale development projects
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Administrative DirectorPlastic Surgery Institute Nov 2002 - Mar 2007• Managed a Plastic Surgery practice with two physicians with locations in Salt Lake City and Las Vegas• Provided overall business operation, personnel management, and led business growth and development • Successfully implemented strategies that increased profit 1000%, while building out and equipping two new facilities• Effectively managed six-figure monthly cash flows, operational expenditures, revenue forecasting, marketing, inventory, equipment management, payroll and taxes
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Chief Project Officer And Head Of It OperationsThe Coca-Cola Company Sep 2000 - Aug 2002Atlanta, Ga, Us• Responsible for monitoring and controlling Coca-Cola’s sponsorship project of the 2002 Winter Olympics which had a two-year duration and a budget of $39 million• Successfully developed a 2000+ task project schedule to effectively manage 15 sub-projects• Designed a Venue Operations Inventory Control System to track $3 million in value in kind (VIK) of Coca-Cola Products that were distributed to athletes and volunteers during the Olympics• Set up a database to track millions in assets with 99% reclamation after the event. These systems were used in the Greek and Beijing Olympics by Coca-Cola• Sourced and managed IT and Communication equipment for 600 employees• Created a 200+ page “After Action Review” on the 2002 Olympic Sponsorship to pass on learnings to the 2004 Olympic Activation Team
Evan Smith Skills
Evan Smith Education Details
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University Of UtahManagement -
Westminster UniversityGeneral
Frequently Asked Questions about Evan Smith
What company does Evan Smith work for?
Evan Smith works for Optum ( Unitedhealth Group )
What is Evan Smith's role at the current company?
Evan Smith's current role is Director of Network Programs.
What is Evan Smith's email address?
Evan Smith's email address is jm****@****hoo.com
What is Evan Smith's direct phone number?
Evan Smith's direct phone number is +121294*****
What schools did Evan Smith attend?
Evan Smith attended University Of Utah, Westminster University.
What are some of Evan Smith's interests?
Evan Smith has interest in National Parks, Hiking, Car Magazines, Auto Mechanics.
What skills is Evan Smith known for?
Evan Smith has skills like Agile Methodologies, Scrum, Management, Software Development, Business Analysis, Leadership, Project Management, Software Documentation, Cross Functional Team Leadership, Product Management, E Commerce, Databases.
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