Evan Smith Email & Phone Number

Sandy, UT, US

Edina, Minnesota, US

• As a Client Delivery Manager, I leverage over 20 years of experience in client services and delivery leadership to drive client satisfaction and build long-term relationships. I collaborate with growth, pre-sales, and.
• Establishing and maintaining strong relationships with key stakeholders, including executives and project teams.
• Ensuring high-quality deliverables and operational efficiencies while managing risks and negotiating client issues.
• Partnering with internal teams to align project staffing and facilitate seamless onboarding and service delivery.
• Conducting regular client health assessments and focusing on continuous improvement within delivery teams.
• Communicating delivery risks and mitigation plans effectively to key stakeholders.

Teaneck, New Jersey, US

• Managed over $35 million in projects over a three-year period
• Responsible for resourcing of those projects including training, career development, discipline and backfilling
• Created Bid Models for SOW negotiations
• Created feature backlogs that correspond to SOW deliverables
• Identified and pursued New Opportunities Lead Generation
• Managed project budgets and profit margins

• Managed a team of 10 Senior Scrum Masters who in turn coached and led 18 development teams.
• Setup SAFe procedures at MasterControl and improved on-time releases to +90%
• Managed the flow of Value through the Agile Release Train (ART)
• Established and led quarterly planning for all 18 development teams
• Tracked and mitigated risk to quarterly objectives
• Established bi-weekly status meetings with stakeholders

North Hills, New York, US

• Managed the flow of Value through the Agile Release Train (ART) comprising of 8 Delivery Teams.
• Established and led quarterly planning
• Tracked and mitigated risk to quarterly objectives
• Coached leaders and teams on best practices for SAFe and Scrum
• Managed ART risks and dependencies and mitigated problems as necessary
• Led bi-weekly System demos with Project Stakeholders

Foster City, California, US

• Contracted by Visa through netPolarity to salvage two failing programs
• Ensured the Scrum process was implemented effectively by providing coaching and training for the team
• Led Sprint and Release Planning
• Managed cross-functional teams for on-time delivery of projects
• Kept stakeholders updated throughout the project lifecycle
• Identified and managed risks to meet project deadlines

Chicago, Illinois, US

• Built and managed the project plan that merged the two largest online food ordering companies
• Merger was successful allowing the two companies to go public with a Market Cap of about $3 billion
• Reported directly to Mike Evans (Co-founder of GrubHub) and Sanjay Tiwary (Spectrum Equity)
• Continued to manage PMO for Seamless Brand (see below)

New York, NY, US

• Built and led the PMO at Seamless
• Established Formal Software Development Lifecycle (SDLC)
• Implemented Scrum (Agile methodology) for project implementation
• Established a system for prioritizing and tracking projects to ensure timely delivery
• Designed a new Restaurant onboarding process that shortened the average time from 3 months to 20 minutes
• Created Jira Dashboard to manage our project Portfolio

• Oversaw the planning and completion of a system-wide upgrade that streamlined their inbound calling infrastructure
• Responsible for analyzing and writing business requirements and design specifications for a large student loan servicing platform
• Managed multiple large and small-scale development projects

• Managed a Plastic Surgery practice with two physicians with locations in Salt Lake City and Las Vegas
• Provided overall business operation, personnel management, and led business growth and development
• Successfully implemented strategies that increased profit 1000%, while building out and equipping two new facilities
• Effectively managed six-figure monthly cash flows, operational expenditures, revenue forecasting, marketing, inventory, equipment management, payroll and taxes

Atlanta, GA, US

• Responsible for monitoring and controlling Coca-Cola’s sponsorship project of the 2002 Winter Olympics which had a two-year duration and a budget of $39 million
• Successfully developed a 2000+ task project schedule to effectively manage 15 sub-projects
• Designed a Venue Operations Inventory Control System to track $3 million in value in kind (VIK) of Coca-Cola Products that were distributed to athletes and volunteers during the Olympics
• Set up a database to track millions in assets with 99% reclamation after the event. These systems were used in the Greek and Beijing Olympics by Coca-Cola
• Sourced and managed IT and Communication equipment for 600 employees
• Created a 200+ page “After Action Review” on the 2002 Olympic Sponsorship to pass on learnings to the 2004 Olympic Activation Team

Bs, Management

Master Of Business Administration (M.B.A.), Management Information Systems, General