Evangeline is a passionate Customer Support Specialist with a knack for quickly resolving issues and keeping customers happy. Skilled in using tools like Zendesk, and Hubspot for handling complaints, inquiries and following up proactively. Known for great communication, critical thinking, and working well with teams. I am excited to bring my experience to a dynamic environment where I can build strong customer relationships and improve support processes
Dozmedica Upward Care
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Dozmedica Upward CareLekki, La, Ng
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Customer Service RepresentativeDozmedica Upward Care Aug 2022 - PresentLekki, Lagos State, NigeriaEfficiently manage and resolve over 50 customer complaints per week, achieving an 80% satisfaction rate. Proactively follow up with customers, confirming ongoing satisfaction and increasing product recommendations by 20%. Collaborate with my team to troubleshoot issues, escalating concerns when needed, which reduced resolution times by 30%.
Evangeline Akaegbobi Education Details
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Federal University Of Technology OwerriAgricultural And Extension Education Services
Frequently Asked Questions about Evangeline Akaegbobi
What company does Evangeline Akaegbobi work for?
Evangeline Akaegbobi works for Dozmedica Upward Care
What is Evangeline Akaegbobi's role at the current company?
Evangeline Akaegbobi's current role is Customer Service Representative at Dozmedica | Virtual Assistant | Data analysis.
What schools did Evangeline Akaegbobi attend?
Evangeline Akaegbobi attended Federal University Of Technology Owerri.
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