·        Outbound calls – fundraising for various charitable organizations suck as Princess Margaret Home Lottery, Heart and Stroke Lottery, Canadian Cancer Society Lottery among various other charitable lotteries across Canada and the US·        Inbound calls – Placing lottery orders on behalf of customers and providing customer services by answering various questions, taking down messages for further follow ups on their previous orders. ·        Customer support for BC Parks – June 2020 to December 2020o   Booking campsites, canoe circuit reservation and backcountry campsiteso   Canceling or editing campsiteso   Assisting customer inquiries ·        Customer support for Adidas/Reebok on Salesforce platform by answering phone calls, live chat and emails.  February 2018 to June 2019o   Assisting customers to place online orders.o   Creating manual return labels for  customers whenever needed.o   Initiating trace investigation on lost packages, following up on trace and sending messages to finance dept for settlement whenever necessary.o   Assisting customers receive refunds on returned or lost packages by coordinating with finance dept.

• Transcribing & drafting meeting minutes and distributing minutes to senior management. • Maintaining Correspondence & Filing.• Maintaining Calendar of the General Manager and scheduling meetings.• Foreign travel arrangements of the General Manager and the Estate Managers• Coordinating matters between 15 tea/rubber/oil palm estates Executives of more than 30 and Head Office.• Assisting in monitoring the budgets and actual expenses and identifying reasons for any variances. • Graphical interpretation of data in the forms of complex graphs and tables. • Analyzing statistical information.• Analyzing complex performance on set targets of individual Estate Executives and staffs on a quarterly basis and calculating performance incentives • Checking & replying e-mails, returning calls and opening and distributing letters.• Scrutinizing & commenting on Monthly Accounts (Estate Accounts) for accuracy and corrections in the following months and following up on their corrections.• Computing Retiring Gratuity of Plantation Workers