I’m Eva and I work for adv+ I’m responsible for the Partnership coordination and successful onboarding processes. My goal for partnerships that I manage is to create a foundation for mutually beneficial long-term relationships. • Drive product and service adoption/utilization through proactive customer interactions• Respond to customer inquiries regarding product functionality or system issues• Work directly with customers to troubleshoot, research, and resolve questions and issues within our products• Serve as a key communication point for issues assigned and work to resolve complex issues while providing system knowledge and expertise• Effectively manage and prioritize customer issues• Assist in client training and education• Build trusted, consultative relationships with customers to engage them in developing and executing collaborative implementation plans that ensure onboarding, training and awareness-building activities for their campus are successfully executed• Own and manage the customer onboarding process from the customer commitment stage through annual renewals• Discover and analyze gaps in the customer experience that may lead to customer attrition

• Prepare invoices, reports, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or 1C Enterprise software.• Responsible for reaching out to customers to collect payment for overdue bills, or other payments.• Preparing & sending Quotation and Pro-Forma Invoice to the client.• Coordinating to the customers about their orders and File and retrieve corporate documents, records, and reports.• Prepare responses to correspondence containing routine inquiries.• Provide timely follow-up on payment arrangements.• Mail correspondence to customers to encourage payment of delinquent accounts.

• Help real estate sales agents perform efficiently. • Clerical duties such as scheduling appointments and organizing files alongside customer service duties to meet the needs of clients and visitors.• Maintain and update the Team's database daily, as per the Database • Maintenance Checklist, to maximize repeat and referral business.• Implement all lead generation systems on a daily basis in order to maximize prospect leads consistent with the appropriate marketing checklist• Continue to build stronger relationships with all referral sources, past clients and future clients in order to maximize client satisfaction and customer satisfaction rating.• Ensure all members of the team adhere to all requirements of the Regulatory Bodies at all times• Complete all listing preparation and presentation activities when listing opportunities occur, consistent with the Listing Preparation Checklist.• Complete all listing-processing activities as specified on the Listing Processing Checklist.• Complete all transaction processing activities as specified on the Transaction Processing Checklist before the end of business, after receipt of an executed Agreement of Purchase and Sale.• Complete all buyer preparation and presentation activities for each new buyer lead consistent with the Buyer Checklist. • Greet all customers, both on the phone and in person, in a professional and courteous manner.• Answer the phones and relay all messages in an accurate, quick and pleasant manner• Manage and respond to all incoming email and regular mail in a professional, courteous fashion on a daily basis.• Ensure the office is running smoothly, kept clean, tidy, garbage-free and well organized at all times.• Ensure all information between the Client and the Team Leader is kept confidential.• Updating the other electronic portals (i.e.: myCRM, PropSpace, Facebook, LinkedIn, etc.) to ensure content is up-to-date and provides the maximum positive impact for the team

• Provide Front Desk Reception duties for the office which includes handling of all phone calls and manage internal and external customers timely and professionally. • Receive and greet all visitors in a professional and warm manner • Collect and distribute all incoming mail and courier items • Develop and maintain a tracking system on all incoming and outgoing mails and courier items for the office • Assist in General Office administration and Provide full admin support to the team and department • Perform data-entry, documentation, printing and Maintain a proper and user friendly filling and document control system for recording and tracking of all documents • Obtain and evaluate all relevant information to handle service inquiries also Direct requests and unresolved issues to the designated resource• Record details of actions taken & follow up on customer interactions• Create and maintain useful databases for the department • Knowledgeable on visa processing, renewals and Collect all appropriate documentation necessary for visa and permits required to be processed.• Responding to staff queries on Visa/ Labour/ Passport related matters. Ensure all visa, medical and labour permits are up to date and arrange timely renewal.• Liaising with Property Managers and Real Estate Salespeople regarding their office• Organizing travel arrangements, conferences, meetings and social functions• Auditing and purchasing office supplies• Accessibility of information. Put advertisement in WEBSITE, SYSTEM CRM(PROPSPACE)• Maintain confidentiality and security of proprietary information.• Devising and maintaining office system, Invoicing. retrieve documents from filing system, handle requests for information and data, resolve administrative problems and inquiries• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing. Maintain hard copy and electronic filing system.

• Answer telephone, screen and direct calls, take and relay messages provide information to callers• Greet persons entering organization, Direct persons to correct destination, deal with queries from the public and customers• Provide general administrative and clerical support, monitor visitor access and maintain security awareness• Prepare Correspondence and Documents, Receive and Sort mail and deliveries as well schedule appointments, organize conference and meeting room bookings, co-ordinate meetings, monitor and maintain office equipment• Control inventory relevant to reception area and maintain the reception area clean and tidy.

• Contact and conduct initial follow-ups on sales prospects.• Research new market opportunities like selling the membership to other hotels and establishment.• Continually help promote up-selling and cross-selling of all hotel services and also the membership. • Shall manage customer relations management, tour packaging and market research.• Provide status reports to management in overall sales and marketing activities.• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing and filing

• Provide information on room rates, accommodations, amenities and area attractions.• Responsible to take and verify reservations.• Include checking guests in and out, assigning guests to appropriate rooms, informing the public about the hotel and the amenities.• Responsible answering any questions or resolving issues the guests run into once they arrive.• Be highly organized so that rooms are properly assigned and the hotel does not get overbooked.

• To leads other associates by coaching, giving direction to my Team Members.• Responsible for making the function spaces visually appealing and presenting the menu offering for the event.• This may include linen and table setting, food station design, and beverage service. Other duties include general banquet preparation, room refreshes, and maintaining a sanitary environment.• Responsible to do the Signage’s of our Function and check the function rooms if all are set up.

- Provide the customer the services such as cash-in, foreign currency transactions, credit cards, transactions, etc.- Ensure the floats allocated during the shift are always in order.- Handle the processing functions for casino chips issued and collection requested by the gaming personnel.- Ensure the Chip Bank policies and procedures are being adhered to.