Evangeline Rivera Email & Phone Number

Seattle, Washington, United States

• Collects and abstracts clinical data elements from medical records for Behavior Health, Stroke, NICU, CARES (Cardiac Arrest Registry to Enhance Survival) and STS (Society of Thoracic Surgeons), CMS purposes and/or registries. to ensure accurate and efficient entry of data for registry, database, or regulatory purpose to ensure data integrity.• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems and upgrades by inputting new data; reviewing output in EPIC, Press Ganey, Premier, VON, Apollo and CARES and Enter data into web-based applications and/or other computerized systems. Performs ongoing quality checks on data and revise as necessary.• Run report every month for Women and Children. when account information is incomplete; purging files to eliminate duplication of data.• I also support Entry Control Point (ECP) as a Lead for Swedish Medical Center for 2years since COVID start. Welcome & Greet, Screening Steps for all people entering, Determine Status: WHO IS ALLOWED, also comfort the patient and visitor.• Support and Volunteer Swedish Community COVID Vaccination Clinic at Swedish Campus, SeattleU, Mobile clinic, Lumen Field Site doing WAISS data entry. Assist patient as needed in the COVID specimen collection procedure.• Respond to patient inquires and complaints, research problems resolve & reconcile discrepancies, and refer customer service request to appropriate personnel for disposition and follow up whenever appropriate.• Must possess strong orientation to detail & interpersonal communication skills. Excellent customer service required.• Able to effectively utilize existing report & analytic solutions relevant to their registry & database. Can define & meet their own work-related goals with minimum supervision.• Maintains customer confidence & protects operations by keeping information confidential and following policies and procedures; reporting needed changes.

Wa. Seattle

• Identified and acted on damage mitigation opportunities.• Validated all claims completely and accurately.• Utilized appropriate claims tools to assess damages fully and accurately.• Reviewed, analyze, determined and ensure timely settlement of investor and Mortgage insurance claims and manage aging claims to determine status and bring to closure.• Research issues and obtain proper supporting documentation in a timely manner as requested by investor or mortgage insurance company.• Manage application of all claim funds received prior to claim being closed.• Monitor claim process reports to ensure all requires responses are timely filed.• Tracking of claim payment received for proper application, and filing of any required supplemental claims as necessary, and respond regarding any contested claim information as required.• Compete timely audits of all assigned claims to ensure all requirements have been met, and claim process ca be validated• Performed all work in accordance with customer and company standards• Closed all claim investigations with full and appropriate documentation• Document and maintain all systems necessary for proper claim handling and follow-up.

Seattle, Washington

• Train, coaching and staff mentoring.• Handling multi-line phone system.• Ensuring all calls is handled in a timely manner.• Responsible for following up on payments and collections.• Provide weekly reporting of loan in Due and Payable status• Process payment over phone. Western Union, ACH.• Maintain borrow files• Perform research on accounts as needed, contacting the right personnel to obtain documents/information needed to assist with research and resolution.• Accurately and timely complete projects assigned by management to meet deadlines. Open and willing to help as required, cross training and performing duties as assigned.• Provide high level of accuracy in completing responsibilities with strong attention to detail, problem solving, strong organizational skills and handling proprietary and confidential information/data.• Consistently maintain accuracy in calculating figures and amounts such as interest, MIP and attorney fees• Assisted with escalated issue and update expedited task & request• Act as a liaison between our borrower, attorneys and other companies.• Efficient in resolving customer dissatisfaction.• Processed Flat cancel and manual re-book of loans that rejected or were incorrectly boarded from Origination System.• Customer service expertise

Seattle, Washington

Mortgage Specialist IProcess Flat cancel and manual re-book of loans that rejected or were incorrectly boarded from Origination SystemReview and update Trust/Power of Attorney/Wills/Court Order/Deeds/Loan Application on newly boarded/current loans as required by HUD agency and bank guidelines. Process change of payments at the request of the customer, investor or 3rd party, including documenting loan history, research and/or prepare documentation, reconcile loans or analyze requests in accordance with established guidelines and determine appropriate course of action.Handle complex transactions with limited supervision to complete daily tasks and duties.Process Name/Property Address corrections in RevWare (Mailing and Property)Process HECM to HECM Refinance Requests on HUD loanUpdate ACH information on new and existing loansProcess other loan maintenance duties as assigned.Assist with escalated issue and update expedited task & request.

Merchant TellerIdentify customer needs and offer financial products and services to consumer and assisted customers with opening new accounts.Responsible for processing daily withdrawal/deposit as well sales of cashier check.Handled vault, safe-deposit, ensure daily balance, ATM and night-drop activities.Recognized for increasing sales of additional services by 15%.Process monetary transactions.

Receptionist and Mail ClerkAssisted customers with home equity and manufactured home loan via phone and written correspondence.Process all incoming mail and faxes, manage work flow and distribute work among staff. Send all department mailings, follow up on issues, and complete all filing. Manage organization of all loan files, protect against gaps in privacy protection by tracking and storing files effectively.Other tasks and/or duties as requested by Manager and or Lead.Provide world class Customer Service to both customers, 3rd parties and investors